March 2024 by Matthew Brewer
Just to echo previous sentiments -The 2 guys running the shift on Friday towards the end of the day looked shattered? ?12 hrs with no breaks? was muttered as they ran about, clearly not happy. Pretty sure this is illegal?Surprised the coffee was as good as it was tbf? all things consideredCome on Cafe Nero, support your staff
March 2024 by Toasty Diver
Can get very busy.
February 2024 by Laura Coats
Every time my mum and I visited here we notice that there aren't enough staff. The poor guy who was on his own serving queue after queue of people said he'd been there alone since 7am. It looked like it too because not only did he look really tired and stressed but few tables had been cleared either. The toilets were out of order too when was inconvenient but they are often really revolting in their anyway. I think in future we will visit the Old Bond Street branch which seems to be better managed and cleaner.
February 2024 by Steve Workman
Thanks for the good service.
February 2024 by David Hawken
This Caffè Nero is conveniently near the train station. It looks small from the outside, but there is plenty of seating inside with some quiet areas. Otherwise, there is everything you would expect from a Caffè Nero coffee shop.
January 2024 by Matt Stehrenberger
Place desperately needs cleaning and staff attitudes are not what you would expect.
December 2023 by 946misterv
Terrible, the coloured guy was so loud when talking to other staff and could still be heard over the other side of the place. One of the staffs kids was in there throwing things at the coloured guy then ran in to the office to hide. There?s never any cream for speciality drinks. Just terrible !!
December 2023 by Sachin Kakkar
Normally Caffè Nero staff are very pleasant. First time at this cafe and staff were very dismissive of our app order.If you can?t take app orders, don?t have the cafe active for it.Terrible service.
December 2023 by Mrandmrsal
Very expensive, grubby place, staff are very nice and helpful but they simply don?t have time, and there are not enough of them, to tidy up. Seats are disgustingly dirty, toilets broken. Not ok for nearly £4 for a coffee, £3.50 for a cake. This is a cash cow for cafe Nero but if you stop looking after your customers - they will start to look elsewhere.
December 2023 by S Victoria
Great waitresses so polite and helpful very lovely, just a grubby cafe though. Needs updating the standards to other branches.
December 2023 by Ben Hartshorne
Anna was amazing! Very quick and great coffee.
November 2023 by Jade S
Love Cafe Nero coffee but when I was in a queue of about 5 people, a member of staff had his back to the counter and was chatting to colleagues in the KP area. He didn't even acknowledge the queue of people waiting, just carried on chatting about his weekend. 2 people left as they had had enough of waiting. After about 10 mins a member of staff who was busy washing up clocked us at the counter and rushed to finish and come out to serve us. He might have been new as he didn't say anything to the guys who were chatting or delegate them to serve. When the chatty guy turned around he didn't even look bothered at the queue of people he had left waiting. I just felt bad for the guy who was washing up as he seemed to be the only one working and earning his wage that day.
October 2023 by Ryoma sugawara
wide floor, nice service, great
October 2023 by Emma Chen
The location is very convenient, in front of the Bath bus station, and the opening hours are long. The staffs are very friendly, but there are not many seats with plug in, if you want to use a laptop. The only drawback is that the Wi-Fi is very unstable and the environment smells heavy of smoke.
September 2023 by Stephen David S
Staff told me no body else complained so why did I. I asked to see the manager but after 20mins waiting no manager. I will never be going to Neros again.
