Having waited 30 minutes to be served my ordered breakfast wrap, the lady who brought it to me gave me a perfunctory "sorry" upon my request to her for the kitchen staff to warn hot food purchasers that there is a delay due to busier than usual requests. It gives customers a choice whether they are able to wait or purchase... read full comment
August 2023
Oh my, what a rancid-looking M&S cafe.I didn’t really expect this, in Bath!Damaged surfaces, stained chairs, random items scattered…Customer service: not great ( Empty-ish, yet my latte took ages, for mysterious reasons ).Never again.
August 2023
Cappuccino very bad the should training the barista how to make cappuccino and clean the work place always !
