March 2024 by Katie Greenaway
I've seen Noori for both a sight test and a contact lens trial, he was really great both times, very helpful and informative
February 2024 by Steve Morris
Very impressed with the whole experience at the Bath branch. I had a new pair of glasses last year, and took advantage of their two-for-one deal. The frames I use the most developed a fault, and yesterday Specsavers Bath replaced the frames quickly and effectively without charge. Great service, very impressed!
February 2024 by Maisy Lauren
Amazing service. Professional, efficient and everyone is so kind and explains everything to you. Highly recommend.
February 2024 by N McN
Would give zero stars if I could. Horrific customer services. Given the wrong prescription, somehow given -3.50 instead of -3.75, my usual prescription. Don?t see how my eyes could?ve had a miraculous cure, given that my prescription was fine for years and I was happy with it. Now can?t see anything or read properly. Wasn?t even given the opportunity to try the lenses to see what they would be like or given the opportunity to buy/order them directly in store. Had to go home, order the lenses from the Specsavers website, wait a week on the lenses then they arrived and aren?t the correct prescription. Eye test lasted less than 5 mins, only had to read 3 boards which I know is poor service as I?ve had other eye tests in other opticians before that were thorough and had to read extensive amounts of boards/letter sequences. Optician barely looked at me or spoke in the few minutes he saw me. They should NOT be a Specsavers franchise, they do not meet the standards. I?ve now spent upwards of £60 for an eye test and a contact lense check then had to pay £27 for contact lenses online that i cant return because i had to open them to try a pair. Do not go here. Only thing they want is your money. Zero accuracy and definitely zero customer service standards.
February 2024 by Nicole Baas
Shout out to this branch, I don?t live in Bath but was getting married there first thing in the morning, and the day before I realised I forgot my contact lenses and it was too late to go back home to get mine. I explained the situation to the branch and they were fantastic and worked great in sourcing me a few pairs of contacts to use! My prescription is not common, and I appreciate how the team were able to source a very close pair of contacts for me! They saved me having to walk down the aisle in a visual blur and cannot thank them enough with the help they provided at such short notice!Thank you team!!
February 2024 by Gavin Irvine
Very friendly staff (Lee) and optometrist (Richard). I didn?t feel rushed at all, they talked me through everything and they didn?t push too hard when I said no to upgrades or further testing etc.
January 2024 by Angharad Long
I went into today to find out when I was due an eye test after I?ve moved to bath and the women I saw was just rude, I explained to her that I was previously told to change my address with my old store and then this store could find me details.. she was very abrupt and told me that I was wrong and that I wouldn?t have been told that, she just was not interested in helping at all, I wanted to know if my address was now right and she told me, that I hadn?t registered so there was no record of me at all! She told me I should have registered before now?I was really upset and left I?m just gutted she didn?t have a name badge on or that I didn?t ask for the manager there and then
December 2023 by Barrie Parker
Very helpful and friendly staff and a very comprehensive eye test and careful explanation of the state - health and vision - of my eyes. Very satisfied.
December 2023 by Debra Walters
AMAZING staff, very friendly, professional.
December 2023 by Amanda Brake
My experience with Bath Specsavers Audiologist, Kingstone Katebe, was absolutely excellent.He put me at ease & spent a lot of time with me analysing my hearing problem, I am very gratefulto him & would strongly recommend him to anyone needing help with their hearing. Thank you very much.
December 2023 by Emily Coliandris
The team members clearly wanted to help me pick a frame I was happy with and went out of their way to get me the best deals.
November 2023 by Sarah Hooper
I usually hate eye tests which is why I?d put it off for 6 years, but the staff were so friendly! Sam, the lady who did my eye scans prior to seeing the optician was particularly lovely and put me very much at ease. Really helpful, professional staff!
November 2023 by Fiona Andrews
Booked appointment online. I was seen at the time booked. Thorough eye exam, good, clear explanation of my eyes.Would recommend.
November 2023 by Alex
Used to be great, but it?s clear the employees now earn commission for certain products and have started to ram them relentlessly down my throat. Mid eye-check I?m being constantly sold a contact lens subscription. When purchasing new glasses I was being sold ?upgrades? on my glasses such as anti-glare, and the woman at the till kept trying to upsell despite me saying no multiple times, even taking a couple minutes to calculate what the upgrades would?ve cost after I had sternly told her that I did NOT want them. Apart from this one issue which prolonged the whole process and made me feel a bit uncomfortable, everything else was perfect.
October 2023 by seagulle Pennyg
I cannot fault the Bath Specsavers, they are so efficient and pleasant and everything works as it should. If you can't get through on the phone they ring you back, and are unfailingly helpful and friendly at all points of the process of getting glasses and also hearing aids. I wouldn't go anywhere else.