October 2023 by Karen Smith
Welcomed by friendly staff. The optician was very experienced, kind, friendly, and explained everything in detail. Can't fault vision express.
October 2023 by Hannah Cheek
Optical assistant staff very helpful , Sadly let down by the miserable, grumpy, almost rude management.. the lady was hostile and could do with some more customer service training ..
July 2023 by Pauline Part
Thank you Lesley and Ivan at the Bath storeI have only ever had professional and exceptional kindness when I have visited Vision express Bath from all members of staff there. However, I want to thank lesley and Ivan who went above and beyond to help me with my broken glasses on Friday. I have told everyone about you and the store, I would highly recommend anyone needing fantastic service to visit the Bath store.Date of experience: 14 July 2023
April 2023 by Mark Sayer
Exemplary service & professionalismHaving had another poor experience at a competitor of Vision Express, the Bath branch was highly recommended by several friends.From the initial visit to look at frames & booking the test, to the health check & finally the test, nothing but exemplary service from start to finish.I was unsatisfied by my previous test at the competition & decided not to buy glasses from them. I?m glad I didn?t. When Shabina had finished, it was like seeing in 4k. She even kindly replicated what the other optician had prescribed & it was worlds apart.I couldn?t recommend Vision Express Bath more
December 2022 by Andrew Sproson
The Irish gentleman optician was excellent , professional , good at explaining 100%.The sales staff are more concerned with racking up the price of the order.You are paying for their prime shop and heating bill (door is open in freezing weather).Just to add 6 years ago Vision Express saw me as an emergency case immediately and referred me to hospital. I am very grateful for that.
August 2022 by Katie Bristow
Excellent customer service, staff go above and beyond to ensure customer satisfaction, highly recommended.
August 2022 by Irena Stansby
I needed an urgent eye test last week and was accommodated straight away, even though no tests were available. Received first class service. Thank you so much to the lady optometrist and all staff. I've used Vision Express in Bath for many years and would never go elsewhere.
August 2022 by RR
Poor communication. Arrived on-time / early to a pre-booked appointment but was told that the optometrist had cancelled all appointments for the day. The in-store staff were clearly aware of the situation and yet made no attempt to contact me in advance with a call to rebook. A complete waste of my time and effort travelling into Bath. I don't leave reviews but this was exceptionally poor customer service worth mentioning. Should've gone to you-know-who.
July 2022 by Elpitha lemos
I have been going to Vision express for a number of years, I find them friendly and very knowledgeable.
May 2022 by Jason Harris
Having had my sight test at another store I was a little reticent as to how I might be received! No need for concern, John was excellent throughout.I had also purchased frames elsewhere and had some quite specific requirements. He dealt with everything brilliantly, and had some good advice too regarding my prescription.It was VERY busy in store, John had enquiries from staff and customers alike, he was courteous and personable with everyone.The perfect illustration of a Manager leading by example, fielding questions from staff and customers alike, all whilst giving excellent customer service!
May 2022 by Jack White
I?ve been using this branch for several years. All the staff are relaxed, helpful and friendly. I always leave with glasses I?m happy with. Wouldn?t go anywhere else.
May 2022 by The Fabulator
Bought several pairs of sunglasses both in-store and online and the process was simple and efficient. Had an issue with one of the frames and both their Twitter and in-store response was quick and supportive so thumbs up from me.
April 2022 by Hen K
Vision express in bath is honestly the best opticians I have ever been into. I have been going here aswell as the rest of my family for several years and I have only experienced kind , welcoming service. They helped me so much recently with my glasses and are always willing to answer any questions.Really grateful for everyone who works there.Thank you!
March 2022 by Lorraine Thomson
Hello,Today I popped into the store to see if they could replace a nose pad on my glasses, which John was happy to do. However, John said that he thought I had a line of glue on the corner of a lense?.. I thought it was a crack on the glass - I was sure it was! How would glue have got there? However, he took it away, and brought my glasses back with no crack - it WAS glue!! He just looked so pleased that he had made me so happy!So, thanks John, brilliant customer service - with a smile!! Even behind your mask! ?
March 2022 by Lara De Carle
After failing to read my email properly I showed up to the opticians without a confirmed appointment. The team were extremely understanding and managed to fit me in for an appointment that day! The staff were very friendly, helpful and welcoming.