July 2023 by Mara Balasco
I visited the shop in Bath on Sunday afternoon. I was not aware that it was closed as the sign on the door showed OPEN. The lady on reception stated: we close at 5, I forgot to put the closed sign on. To that I enquired: what time is it , just wanted to ask if a jacket like the one I am wearing is discounted. To that she said: ? I wouldn?t know, I cannot serve you, you need to leave now?. As if I was a threat. To that I humbly left the shop, feeling rather disturbed. Apparently the lady was new having worked there only 3 weeks. Pity she didn?t learn customer service in that time
June 2023 by Berenice L
Such fantastic service from Kirsty, great help with different options and ideas. Thank you Liam for a great jacket to add.Really great change rooms.
June 2023 by Derrick Leach
Great shop, indifferent service
September 2021 by Fioana Leterre
big thank you to Laura. i came in to look for outfits for my papas funeral, laura talked me through lots of options and went up and down the shop finding things i might want. then told me about her papa and his funeral, things that helped her on the day and even after. she treated me with lots patience and we talked lots about grief, losing a parent.. i never expected to come in and be upset but laura?s warmth patience and she was to talk on her experience made me open up to her, made a horrible day lots better. she then helped me get a discount! such a happy, shiny girl! beautiful smile. Will be back, thank you.
July 2021 by Vivienne Hayes
All the staff in Whistles Bath are truly wonderful, I love them! It is my go to shop for everything because the service is so exceptional. Friendly, helpful, professional fashion advisors and really good fun too. A real credit to your business.
September 2019 by Lydia Davies
Very friendly and helpful staff. Nice shop
February 2019 by Sarah Anderson
I love Whistles and the Bath store is lovely. In keeping with Bath. Staff are friendly and helpful.
December 2018 by Pam Cole
Excellent customer service. Staff are very helpful and knowledgeable. The shop has a very good vibe and well setting.
May 2018 by Georgina Pendelburry
I will never shop here again and will advise all my friends to try the great retailers with lovely and relaxed customer service that Bath has to offer.
I went to Whistles to buy a dress and I was shocked by the patronising manner in which a member of the staff spoke ( learned that her name was Jane) to me and other members of the staff. Instead of a clear focus on customer service she was giving instructions to other members of the staff in a way that was not only innapropriate but that could enter the category of bullying. She was bullying her colleagues in front of my eyes. Whistles should seriously get things straight. All that customers want is a relaxed experience.
September 2016 by Emily Best
The girls in here are always standing around the tills chatting. On more than one occasion I've had to just help myself into a changing room. Am I invisible as a middle aged woman to these judgemental creatures? Would like to think not as I'm a professional woman, young for my age (actually) who buys lots of work shirts from Whistles. If they worked on commission I'm sure it would my experiences would be different!
October 2015 by Kathy Janes
I just want to say what marvelous service I have received from two members of the team at the Whistles shop in Bath. Everyone in the shop is friendly and helpful, but Cat and Chloe have really gone out of their way to help me over the last few days.
Firstly. they tracked down a pair of shoes I had set my heart on, the only remaining pair in my size. Then they were most helpful when the delivery went slightly awry, taking the time and trouble not only to phone the source store, but also to chase up the delivery company.
I now have the delightful shoes in my possession and on my feet and I could not be happier. Excellent customer service!
