March 2024 by Wayne Hoddinott
The staff are incredible helpful.Service is always excellent.Wouldn?t go anywhere else ?
December 2023 by Richard Findlay
Just read a review about poor service - never seen this there they are always top notch while I have been there. Maybe this customer was having a bad day!
August 2023 by Adam
Lea was really patient and went to a lot of trouble to help me with just one bolt I needed. I really rate this shop and it's staff
January 2023 by Jon
Great service by a lady with brown hair. Fast, efficient and friendly.
January 2023 by Natasha Smith
Absolutely fantastic. The lady who served us was friendly and helpful. All we needed was something small. Picked up some leaflets with some bargains in. Store is clean and tidy. Not much parking but customers don't stay long so not really a problem.
January 2023 by Carol Donovan
Brilliant service from Max at Toolstation Frome. I had a tightfitting, which needed light several bulbs re fitting which was complicated. Not only did Max source the bulbs he showed me how to fit them. Thank you so much Max - You saved me £40 and you went above and beyond customer service !!
January 2023 by Joanna Rak
Place is cheaper than most but customer service is shocking!A young girl who works there went out of her way to be rude and abrupt to me for no apparent reason.I was waiting for my turn while she was dealing with another customer who was searching for something in the catalogue for 10 min, fiddling with her phone. Then she went to collect the copper pipes he ordered and banged them on the counter right in front of me, hitting me in the face. No apology, nothing!When I finally get to the desk, give her the account number and said I'm collecting stuff she replays "is not here yet, it needs to go around the world first you know!" And she made me wait for 15min!I will never go there again, I was told, people who work there are rude, but I didn't believe it till I went there myself.
January 2023 by Joanna Quinsey
They didn't have the trousers I needed which was disappointing but the Lee, the lady who served me, was so helpful and friendly it was really a nice experience. Excellent service!
January 2023 by Pat M
Friendly helpful staff and great reasonably priced products.I've been shopping online with toolstation for years, having a local outlet is brilliant!Unfortunately, they seem to be suffering low stock levels of day to day items for plumbing and electrics (spring 2022) whether this is due to covid and brexit, or a new management strategy since it changed hands I'm unsure, but finding I'm having to visit wholesalers much more as a result.
January 2023 by Hannah Green
Great service ! Easy to shop in store and online , friendly and welcoming bunch of people. Would highly recommend
January 2023 by Carole Bromley
Lovely young man served me very very helpful got what I wanted least amount of time . well done frome!
January 2023 by Will Whisstock
Good stock and varied items but the staff service is awful, they don't seem to want to be there. Can't manage a smile and everything is a chore!
January 2022 by justin maidment
Great store with a good variety of products.Staff are welcoming and always happy to help.
January 2022 by dave k
Always found the staff so helpful and love the range of tools and other items that they keep , top Mark's
January 2022 by lisa maidment
Brilliant store with friendly staff, especially Russ who's a real top bloke.
