December 2023 by Lauren W
Shut for an hour every lunchtime. Very inconvenient for a pharmacy on a busy high street. No mention of this online.
December 2023 by Colin Rogers
Great place on the High Street to get all you need to treat cold and flu symptoms. You can also pick up LFT tests for COVID-19 there. The staff are so friendly and helpful. Sadly it'll be closing in 2024 leaving no pharmacy toon the High street.
November 2023 by Shaun Maloney
What's the point of a pharmacy if it can't actually take and give prescriptions? As as useful as a chocolate fireguard this place. A company as big as Boots should be able to do better. Is this a sign of another high street retailer in trouble and the next domino to fall and be lost from the high street, with service like this wouldn't be a big surprise.
October 2023 by Carol Clements
Booked Flu Jab here. 1 day before they cancelled due to no Pharmacist available. Refused to reschedule saying they'd ring me 'next week' - they didn't. They NEVER answer the phone so don't bother ringing them. Had to go there, only to find they close for lunch for an hour - why isn't that on their website? Finally got in and it took 15 minutes to sort out a new booking whilst big queues built up. Reason for no call back - too busy. Reason for not answering phone - too busy. Not too busy to take my money - "I didn't, Boots did". "You're a Boots representative". "Oh yeah I run the company". Close the branch down. Go to West Hill instead where the staff are brilliant.
October 2023 by Della Way
I am writing this review because I feel sorry the staff in the Pharmacy are getting a hard time, it's not their fault if the system is broken. I'm sure I would find it difficult to be delivering good customer service, if all I got was complaints for things out of my control and trying to do their best. Just heard this store is closing in 6 months, so there will be something different to complain about
October 2023 by Stuart Price
Possibly the worst customer service I have ever received. Empty shelves, long queues, one staff member in particular seems to think she?s been made to work there. Everything?s a hassle or a drama. Only time I?d recommend they fill with self serve tills, would be much better level of service. Very little training in customer service or just not suited to it.
October 2023 by Garry Hughes
Once again. Disgusting service from Boots. 3rd time in a row.Last time I will ever go there. 99% of people in England of super helpful and kind. However boots staff seem to take a perverse delight in ruining peoples days. Would have taken the rude lady 30 seconds to help me. The box was literally half an inch from her eye and even after I explained why I couldn?t come back that 30 seconds was just too much effort. Shocking shocking shocking.
October 2023 by mike carvallo
No not to good, couldn't get diabetic testing strips in any chemist in Portishead, witch I don't think is to good. ?
October 2023 by Jim Ward
Staff are helpful, they are short staffed at the moment, hours have been changed but they are entitled to breaks
September 2023 by Angel Morgan
Prescriptions take a week to complete so make sure, you put your meds in a week before there due or your likely to run out, they don't have enough staff to answer the phone so they prefere you wait for a text message for it to be ready to pick up, only found this out today so heads up for how the Prescriptions here! The lady politely said on the phone taday
August 2023 by David Hook
Has to be the worst Pharmacy ever? never fails to disappoint, the service is absolutely dreadful.
August 2023 by Colin Barclay
Tried calling them today. tried every 15 minutes for over 3 hours and not once was the phone answered. Shockingly bad
July 2023 by Jo Edwards
The customer service in this shop is a joke. 3 members of staff looking for the same prescription for someone whilst i stand at the till wanting to pay for a deodorant. All 3 of them aware i'm there but none of them remotely bothered in serving me, or any sort of verbal acknowledgement. 10 mins later i can't be bothered so walk out. Terrible service.
June 2023 by DJMcG
Service really slow. You can get a bit of attitude drom the pharmacy section. Not many selection on shelves...not like any other boots I've been too!
May 2023 by Adam O'Neale
Great shop, the running of it is an absolute joke. Slow, unhurried staff working at a snails pace while the queue builds up. No dedicated cashier on the till so you get stuck in the prescription queue whilst trying to buy one item. McDonald's has more competence in it's staff.
