February 2024 by kenno m-j (Ken)
Good place for a day out
August 2023 by James McPherson
This is a really big shop, spacious, clean, light and airy.Clarks shoes are good quality but we've found the shop at Street often lacks the sizes we require.We used to come up for the bargains as they used to have great offers on older stock but these no longer seem to be available.They do have some decent discounts though, but on footwear that I imagine only has 2 or 3 sizes remaining.
June 2023 by miles sidgwick
4 sets of shoes in 2 deliveries have all had issues - order last week was size 8 shoes in a size 9 box.Please read other reviews for other negative feedback.That was their last chance.
February 2023 by Lynda Cortes
If I could give zero stars I would. Between us my husband and myself managed to place an order for a pair of trainers for our granddaughters birthday. I couldn?t remember my password so my husband tried and managed to order as a new customer before me. He was given an order number and expected delivery date and we waited, then an e mail arrived stating that Clark?s couldn?t fulfill our order. On placing our order there was nothing to state that stock was low, neither was there the next day when I showed my daughter and noticed that stock was still available. Why thenClarks were you unable to supply? I have been buying Clark?s shoes for well over thirty years, what sort of customer service are you providing online is what I would ask?
October 2022 by Samantha Lewis
I ordered a pair of shoe online on the 27/07/2022, received the delivery on 01/08/2022. Since receiving the shoes, I have only worn the shoes on Fridays and Saturdays to work, I drive to work, when I get out my car, I do less than 3 mins walk to the office. Today 01/10/ 2022, I was sitting at my desk some how looked down on my feet and saw that the shoe have started to come apart. I called the Orpington branch explained to Dan who I could hear relaying what I was saying to someone in the back ground. The person told him to let me know that ? no Clark?s shoe is under guarantee no matter the time of purchase and it was down to the discretion of the manager?. This is my second time having problems with Clarks within the last 4 weeks. I am still waiting on a call from one of the managers regarding my son?s school shoe that I bought at the Clapham branch and was told by one of the representatives who had put me on hold to confirm with her manager that I should go to the Sydenham branch inside the Sainsbury?s, when I got there I was told they are not an outlet. The Customer service is an excellent representation of shoe quality in question. I have added photos as proof.
September 2022 by Gerry Everts
BUYER BEWARE! If you buy online and need to return shoes to Clarks you will never receive your refund. After 5 weeks and numerous emails they refuse to give me the money they owe me even though I have provided proof that my parcel was delivered safely. In my opinion this is fraud. Customer support is useless and only reply to emails with standard messages.
July 2022 by Aynur Keles
After my 15 emails I still didn?t get back my £229 refund they ignored me and are refusing to give my money back?Only automated response saying they will get in touch with you soon but so far no one got back to me there is not another option to contact them. If anyone is experiencing the same issue please let me know. The way they treat their customers is horrific.
July 2022 by J Jones
Order placed 30-6-2022 -delivery promise is 5 daysStill not delivered by 16-07-2022Delivery tracking not updated since 4-07-2022Still no reply from Clarks customer services 8 days after contacting themThis is not a competitive online shopping experience
April 2022 by Elaine Clark
I bought a pair of sandals in October and just opened the box. They are two left feet! I can not get hold of anyone to return them. Terrible.
October 2021 by Paula Serrano
DO NOT BUY ONLINE.IF YOU BUY, PAY, THEY DO NOT SEND YOU THE PRODUCT AND THEY DO NOT RETURN YOUR MONEY
September 2021 by Philip Younger
Great shopping experience
August 2021 by Paul Woodcock
Loved it spent too much though
May 2021 by Neal Patrick
Nice outlet centre. Places to eat and drink. A wide range of outlet shops and some bargains to be had. Not everyone's cup of tea but nowhere near as annoying as Bicester.
February 2021 by Suzanne Hope
All shops open but it would be good if the people visiting followed the one way arrowsThis would make shopping easier and make me feel safer, rather than having to avoid people walking at you!
February 2021 by Neal Deville
Nice outlet centre. Places to eat and drink. A wide range of outlet shops and some bargains to be had. Not everyone's cup of tea but nowhere near as annoying as Bicester.
