November 2023 by Chris Green
This is not a rant about FV Taunton as the service we received from the team there was excellent. This is about the disgraceful and disgusting after sales treatment we received whilst trying to register a complaint with the Customer Service Team.We bought a Grigio dining table and 6 chairs. After a few weeks of use we noticed that the hard, round pieces of plastic on the underside of the chairs and table were causing damage to our newly laid vinyl flooring. We then inspected fully all of the furniture and discovered so many more faults and damages? scratches, blemishes you name it. Took loads of photos, sent them to Customer Services with a report, got passed from pillar to post over a period 4 months. Nobody took responsibility. Caused so much stress and anxiety to both of us, we were near to breaking point.I even wore to the CEO who only passed it down the chain to one of his minions, with no acknowledgment from him at all. They are supposed to be all about family values blah blah blah?. Total business blurb with no substance.We quoted the Consumer Rights Act 2015 and the law regarding a company?s responsibilities with regards to refunds but there completely ignored all of this.Finally offered a measly £89 refund which covered the delivery charge? whoopeee!!!We took the money because we felt we had no option from all the bullying we had been through.We are now stuck with furniture we don?t want, can?t use or can?t sell on without losing a ton of moneyBe aware that if you buy from FV make sure your products are in good wording order and fit for purpose.Absolutely the worst after sales service we have ever experienced
November 2023 by Jason Finlayson
Outstanding! Michael B made our shopping experience superb. He couldn't do enough for us from start to finish. Extremely engaging, knowledgeable and willing to go the 'extra mile' in supporting us to make a purchase at a great price. If anyone deserves a bonus it's Michael.
October 2023 by Fiona Clark
What brilliant service! I went in with my two young children and was served by Chris. He quickly got the whole team involved with a game of hide and seek for Bruno the soft toy dog. The boys were entertained long enough for me to have an enjoyable buying experience so much so that they were asking to go back to play!! Thank you so much to Chris and the rest of the team :)
October 2023 by Sylar Eu
they lied to me that my mattress would arrive in 7 working days, but it's been 3 weeks and it still hasn't arrived. when I checked the email, I was surprised to see that it comes only after 3 months, which is horrible. if I want to cancel the order, they take 25% of the value of the product, but they didn't notify me of this!!!
October 2023 by m1k1 Fox
Juliette was really helpful with choosing the right mattress and bed frame for us. Explained all the differences between all the types of mattresses. Very kind and obviously experienced, thank you Juliette.
September 2023 by Stuart Cornelius
I'm not one who reacts well to being pounced on as soon as you walk through the door, and it didn't happen here. We were given time to take in the Great selection of suites, sofas and chairs. Polite and helpful staff were on hand and happy to help. A special mention to Gary Inness who was amazing and handled our enquiry and purchase brilliantly.Many thanks.
September 2023 by Amy Taylor
Really good experience, didn't feel pressured into buying either which was nice. We looked at many different sofas, found one we liked, went home to check measurements etc, went back the next day to relook at the sofa. Gary was really good, friendly, honest, helped us when we needed it, even if that meant moving sofas and cushions etc (I put them back again afterwards). Looking forward to getting the new sofa. Thank you Gary, your an asset to the company.
September 2023 by Darren Steel
Juliet served us today, she was absolutely amazing, she couldn't of been any more helpful. She made us feel very welcome , we will definitely be coming back.
September 2023 by Tony Freeman
Went to look at Sofas in Taunton Adam spent time with us, no hurried sales patter or hard sell. Just spent the time needed for us to go away and make decisions on what we wantedReturned today and purchased a dining table and chairs, no hard sell on other products just a simple transaction to order the said items
August 2023 by Annabelle King
Great service! My husband and I were looking for a mattress and were swamped with choice, Juliette came to our aid and recommended the perfect one. Very happy would definitely recommend!
August 2023 by Ron White
Juliett was so helpful and couldn't do enough for us.Very knowledgeable and such a friendly.We even had coffee and a chocolate biscuit.
August 2023 by Mark Dimishky
Chris and Adam really helpful. Gave us free hot chocolate and fantastic advice. Would definitely recommend buying from Furniture Village Taunton.
July 2023 by Tak and Gom
We had the best experience with Michael. Very kind gentleman, no pushy sales tactic, really great experience ?
July 2023 by stephanie gibbs
Myself and my partner went into the store not too long ago, just for a browse as we were planning on going to the store next door. We had just bought a house so thought it would give us some inspiration. Less than a minute of walking in the door, we were greeted by Juliette. She was so polite and even offered us a cool beverage (considering it was one of the hottest days of the summer it was very appreciated). She had asked if she could help us in any way, when we told her we were just browsing she was again so polite and let us know she was available if we had any questions or needed anything. We then decided to purchase a mars coffee table. Since Juliette was fairly new, she was assisted by Chris. He was very informative and when we observed him training his colleague on the process, we were very impressed with how he was not only showing, and explaining himself very clearly, he was pushing Juliette to complete as much as she could, and we thought she did amazing. They both were fab. Cannot fault either one. To top it off, this was my first time going into any furniture village, and to have this as my first experience, I would happily come in again even if it is just for a browse, having such a pleasant ambiance as well as such polite, pleasant, and friendly staff.
May 2023 by Michaela Scott
Visited before and was helped by Gary, very friendly and helpful chap. Yesterday and today helped by Chris. He was very good, allowed us to move furniture around and made sure we were well looked after. Both chaps a credit to your company.
