June 2018 by David Brayshay
If you have a spare hour or two to spare (or waste) go here!! I have tried all sorts of different times to get the money out weekly for the four disabled people I support. It is beyond my understanding that they only have two tills available yet up to five people wandering about with headpieces on trying to get people to go online. The manager does her absolute best in trying to keep her customers happy but when you are in a queue for an hour in a building that has no air conditioning she is up against it. The staff are good enough but whoever made the desicion to go to just two tills needs a check up. The RBS nearby is closing in a month and all of their customers are being told to use this NatWest branch! God help us...
Please someone from NatWest head office fix this problem or other people will do what I am doing....LEAVE!!
March 2018 by Alec Snell
Friendly and helpful staff, quite a large queue can build up, as only two people behind the counter, there are a few self service machine's. Myself I like to deal with a person rather then a machine.
March 2018 by Dave Martin
Called in to Taunton branch on a saturday, all inside self serve tills offering limited service because of technical issues in process of being fixed, What was disappointing, was the slow moving que growing out the door, because only two out of the three counters manned,
2 stars are awarded for the 2 staff on the counter working flat out!
Minus 3 for the poor planning of 3 manned tills & effectivr managemen of allocating resources,
January 2016 by Rob Darnell
I have been trying to contact Taunton branch for the last hour, no answer from the main Nat West number and the only number that advises a local connection to Taunton does not work!
Tried to set up a joint account with my Partner before Christmas and was told 3 utility bills with my name and address printed on the letters, plus my passport and photo id driving licence was not enough to confirm my identity and address.... not impressed at all
