November 2023 by Daniel Snedker
(Obviously can?t speak for other peoples dealings at this branch) but here is my partners experience - his appointment was postponed 3 times (first 2 we had a call before to make us aware) third we weren?t told so we turned up, when we turned up for the third somebody tried to correct and was apologetic (very wholesome employee) now waiting outside whilst he gets lenses fitted and he?s only just gone in after waiting half hour. I know there must be pressures (and maybe they are trying hard to correct so business runs smoothly) but I hope they?re ironed out soon cos this was frustrating.
October 2023 by Samantha Lillington
The Ladies at Vision express in Taunton are amazing! Thank you so much for my new glasses, thank you for the help when choosing them, I had no idea what I wanted or what suited me and the help and second opinions was invaluable. The range and choice was fantastic in the store and everyone was very helpful. When I went to collect my glasses I was running late but the ladies had my glasses ready so I could run in and grab them! And even though I arrived a few minuets after closing they stayed on and waited for me. my glasses fit perfectly thank you all so much.
October 2023 by Mike N
Although usually very good this time - very mixed, currently! Some excellent customer service and support but an ongoing worry about my primary purchase. Serious problem with my new Varifocal spectacles!!! Follow up appointment Tuesday - Fingers Crossed.
October 2023 by Steve Keane
Only the contact lenses for one eye were delivered and when I contacted the shop, after being put on hold, I was cut off. The day after this review, and before it could have been read, this situation was fully resolved. I would have then given 5 Stars for the resolution.
September 2023 by Anj Dennett
Can't complain about the eye test and service we received having the test done but was given the wrong information when we booked for our test ! we was told as we have tesco colleague cards that the eye test are free ! they always have been free since I've been going hence I use you guys along with my husband. We were informed once we had the first part of the eye test done that its only free if we buy glasses !! This information needs to be relayed to all the staff !! I will as a tesco employee inform my shop that eye test are no longer free !
September 2023 by Christopher Gill
Me and my wife have been using Taunton branch for a few years, never will we step a foot in there again. I paid £650 for a pair or Oakley polarised prescription sunglasses about 3 years ago and the polarisation has started to delaminate, their technicians words not mine. It?s obviously a manufacturing fault. I had another pair for years previously with no problems, so why should it happen to these? I know it?s over the stated warranty but under the 1974 consumer credit act they are not fit for purpose. I?ve appealed to Taunton branch but they just fobbed me off, also to Head Office but as it?s a franchise they don?t want to know. They are more than happy to take your money but don?t want to know when you need something fixing. My next move is to take them to the small claims court.
August 2023 by Ellie Fox
Very friendly and helpful, they take the time to help out and don?t rush through things. Respond quickly on the phone and in the store. Linda was lovely!
July 2023 by leo roberts
Really helpful staff,nothing was too much trouble?.even though I needed to change my glasses!
July 2023 by Charlie Beaugie
Fantastic experience at the store today! Linda was incredibly helpful.
July 2023 by Annabel Lennox
Great experience and this will be my Opticians from now on.Very friendly welcome from Peter and the rest of the staff.Deirdre completed my eye test and it was very thorough and she is very knowledgable about her subject. She sorted my new glasses and contact lenses at the same time which was great, as at other Opticians I have had to see 2 different people.Good to know I can call at any time if there is a problem.All in all a great service, glasses and contact lenses are perfcet..very happy. Thank you
July 2023 by lindy rose
New customer to Vision Express. Highly impressed throughout every stage of choosing a new pair of glasses. Optician was very thorough and informative. Helpful advice was given by Sarah whilst choosing frames. I received regular updates whilst my order was being processed. Peter was also extremely efficient during fitting process. Very happy with the service I received. Can highly recommend Vision Express in Taunton
July 2023 by Derek Holland
Customer service was excellent. Very well informed staff. Very friendly and helpful, however, it turns out multifocal sunglasses cost more than my soul is worth.
June 2023 by Mohanad Mustafa
Terrible experience! They broke my frame whilst fitting the new lenses and offered £70 for a frame that cost me £200+.Update: The head office responded to the complaint and compensated me with a frame of my choice with a similar value of the original frame.
April 2023 by Radek Wolski
Fantastic and very helpful staff,also big choice of frames and lenses?
April 2023 by Eileen Pearce
A very good experience. The optician was very kind and thorough and very professional. All the people working there wete extremely helpful and friendly. A very good experience for me
