November 2023 by Craig Sutton
For the love of god, have somebody else dealing with customers. The whole process is so slow, the staff are polite enough but move at the speed of a striking slug. The same sign about being short staffed today has been up for as long as I've been going in there.
August 2023 by Zai Valleser
Rude. Tried to call prior to picking up my prescribed meds but always put the phone down in a busy mode after it rang for few times.
August 2023 by Tabitha Francis
Booked the chicken pox vaccine for my 2 year old online, received a confirmation email, turned up and they didn't know about the booking, the pharmacist was on holiday and they didn't have the vaccine in stock.
July 2023 by LaurenW White
Is this phone line active? It never gets answered. I?m house bound so being contactable by phone about my medication is crucial.
May 2023 by Mary Omara
This chemist never answer their phone. So don't bother ringing them. I've been trying to call them for the last five hours. If your making enquiries about a prescription you've had it.
February 2023 by Jill Nutton
Avoid - this is the World?s worst pharmacy, badly organised, no stock, poor customer service - queues frequently out the door, even for poor people with mobility issues, zero patient confidentiality, blasé staff, arrogant pharmacist who is too busy to talk to people needing his advice.
January 2023 by Charlotte T Allan
I'm absolutely fed up with this pharmacy. Been waiting for over a week for medication I need and because they gave me a tiny amount I can't take the script elsewhere!! One member of the staff moreen or morag is so RUDE!! Shouting, snapping and being so unhelpful and the way she speaks to people is disgusting!! Shelves are bare, there must have been 6 members of staff but about 20 people standing in line outside!! I have been there 4 times since last Thursday and they still can't fulfil my script!!! Completely disgusting service and treatment from staff!! Sort it out well!!
December 2022 by Charlotte Allan
I'm absolutely fed up with this pharmacy. Been waiting for over a week for medication I need and because they gave me a tiny amount I can't take the script elsewhere!! One member of the staff moreen or morag is so RUDE!! Shouting, snapping and being so unhelpful and the way she speaks to people is disgusting!! Shelves are bare, there must have been 6 members of staff but about 20 people standing in line outside!! I have been there 4 times since last Thursday and they still can't fulfil my script!!! Completely disgusting service and treatment from staff!! Sort it out well!!
October 2022 by Ryan Carrington
Two days in a row, script still not ready, then said can only do one at a time ! as it's for two people, not very customer friendly
July 2022 by Google user
Booked pre-flight COVID test through the central Well Pharmacy site. Was given an appointment time of 7am. Showed up for the appointment this morning and the place was closed and does not open until 9am. Would rate zero stars if it was possible. Contracting to a service, with pre-payment, which they clearly cannot provide would seem to be on the verge of fraud.
July 2022 by Sassy stitcher 2021
Absolutely awful service, been trying to get through all Morning and it?s been 7 hours and no one has been answering, will not be using them again
July 2022 by Francis Ronald
This pharmacy should be a flagship, adjacent to I think the best doctors centre in Somerset. Sorry to say I am a regular visitor, my visits to pick up prescription?s I must say are fairly mixed. Sometimes ready sometimes not. I have been in there when there has been 7 staff I have also been witness to just 2. This last month sees a complete drop in the service provided . The shutting of the pharmacy at inappropriate times citing staff problems, NOT answering the phone. A wait for a certain prescription of 3 weeks which I still haven?t received. I think a complete restructuring of this badly needed chemist should be the order of the day , ( HEAD OFFICE TAKE NOTE ). if NOT , I?m afraid There will be only one end result.
December 2021 by Karen Smith
Thank you to Jason today for his compassion and consideration towards my mother (flu jab). It was appreciated.
November 2021 by Mr younesi
Sometimes they do extremely slow job while there are 2 tills but only 1 person is behind a till and a very long line of people outside!
October 2021 by Grahame Rainey
Booked pre-flight COVID test through the central Well Pharmacy site. Was given an appointment time of 7am. Showed up for the appointment this morning and the place was closed and does not open until 9am. Would rate zero stars if it was possible. Contracting to a service, with pre-payment, which they clearly cannot provide would seem to be on the verge of fraud.
