February 2024 by sharon pearce
Very friendly team, clean changing rooms and pool area.
October 2023 by Dobile Venteraitiene
My daughter is swimming there. Very good and ptofessional teachers. Really good place to book swimming session or go to gym.
July 2023 by Linda Hegarty
Clean facilities. I just needed a pool for swimming , no slides and no waves or flumes here.
June 2023 by Nathan
Not sure what they were thinking with this refurbishment, somehow they have managed to make the place worse. The areas that actually needed attention have been ignored. New gym equipment is nice though.
June 2023 by Richard Brown
Just started the swim school for our 3 daughter's. Has been and easy and quick process to get enrolled. So far all the staff have all been great and swim instructors are fantastic. Great facility and excellent service so far. Thank you
May 2023 by David Macey
Now the facilities are upgraded it's a great place to swim. Swim school for my girls is great. All teachers are great with the kids and my girls haven't had a bad lesson. Staff always friendly and helpful.
April 2023 by Deedee Faun
Golden stones is the only large pool with a swim school in the area, however the needs of those accessing the pool are not throughly considered, rather deemed secondary to the gym users. With a town heavily saturated with gyms, chains and independent, golden stones should focus on their strength as the only pool in the area. The swim school has rapidly defined over the past 6 months, you can no longer sit and watch your child swim you must stand in the changing room which causes crowding. If you have multiple children attending lessons consecutively they also must stand. Now in their great wisdom Freedom Leisure have imposed a ban on buggies in the changing area, this is a thoughtless choice that will bear a significant financial impact, they will loose swim school participants as parents will no longer be able to access the changing area with small children. For a leisure centre who stated they could not afford to shut the swim school during the renovations, ran a swim school with barely functioning changing rooms ironically continues to demonstrate that it does not care for the patrons who access the pool.
April 2023 by Jordon Egan
The staff at Goldenstones have been so lovely and supportive!! Was chuffed they had a body scanner included in my membership to monitor health goals at the gym. Then the staff helped me make the most of everything by helping me start a personal programme to build my confidence in using the gym and facilities. I went to my first goldenstones group class last week, but have been to only group classes in the past as I wasn?t sure how to use the gym floor. I feel the group classes led by Ant and led by Steph were the most fun. Looking forward to my second classes with them soon!
April 2023 by Nick Redwood
Not been spinning for almost two months. Tried out the new cycling kit tonight and enjoyed the workout.
March 2023 by MewieMew Astrings
Unisex changing rooms and showers were a bit of a shock. Ive not experienced that before. I felt quite uncomfortable with the location of the showers as there's a lot of people waiting around that areas as its between the pool and entrance to the pool and changing area. I had a man looking at me whilst waiting. I also feel like there's too many changing rooms for how many showers there are and the whole changing area seems to smell of urine.
February 2023 by Missy Hershaw
Never ever ever answer phone so you can?t find out anything you need to know about the pool or gym or sign up. In fact, if you keep calling they get irritated & staff cut off their phone. If you send a membership enquiry via their website, they leave you a voicemail to call them but still don?t pickup phone. I tried for weeks before managing to sign up. They?re going to be losing a lot of custom.A few more observations:- swimming pool timetable is completely random so you have to plan in advance when to go.- gym has no lockers so you have to go into the wet swimming area- sauna has random opening times so often you can?t use it after swimming- they can?t be bothered to fix the steam room so just use it as a staff storage area- unlike in other pools, management don?t keep even a single lane for lengths during ?open swim? sessions, so people struggle to swim around the hoards of uncontrolled screaming kids- parking is £1.05 per hour including ?SMS message & booking fee?- on top of membership.- gym free weight area has enough space for 2 people. Machines can?t replace free weights.- automatic door broken & not fixed in ages - you have to touch the dirty door handle to get inside- instead of their maintenance team working when the club is closed, they wait until customers are standing next to them then use pneumatic drills without warning, potentially giving customers heart attacks.- swimming pool is rarely open for the public as the timetable usually denotes school swimming or private clubs, and instead of keeping a lane open for public fitness, their private sessions take up the entire pool. As a result, instead of them making it easy to stay fit, you have to plan your life around the management here.As a member, you struggle with their timetable & end up only being able to swim once a month. When you do manage it there are hoards of screaming kids blocking access to the changing rooms from a prior session.Life is complex- why not do what most leisure centres do & leave a couple of lanes for paying members to swim any time? You can still have parties & private bookings in the rest of the pool- it?s a big pool.Ridiculous management..
January 2023 by Karlos
Very disappointed, often people are walking around swimming pool with dirty shoes, so I guess is staff after having breaks outside building, Is water clean enough, or what is added to the water to make it safely? Swimming lessons sometimes overcrowded 15+ in small swimming pool, kids bump into each other. My daughter stuck on stage 2 for over 7 months, with 90% pass for the last 3 months. How many more times I will have to tell her that system didn't work, there were too many kids your teacher didn't have enough time for you, teacher was on holiday or... This is not building her confidence, this is destroying her confidence!
January 2023 by Lee Holt
Good facility, nearing completion on the renovations and relatively quiet first thing in the morning.
October 2022 by Hayden Vella
Pool can be cold at times........shame as staff are really nice and friendly.
August 2022 by Sharron Slade
After reading the bad reviews I was a little anxious for first visit with grandson..but staff were so very helpful..smiley and nice..changing rooms perfect for changing in.. water was the body temperature you expect..yes cool at first but myself grandson and all others there enjoyed it.. baby pool shut but they don't always have enough lifeguards due to illness which I was glad to see them stick to safety laws and keep it shut.. will definitely be back alone as aqua aerobics after our swimming looked great.. thank you all staff you were great at making our visit a pleasure ?
