September 2023 by Helpful person
Nice bank but the cheque machine wasn't working and service was a bit slow but in the end it was all sorted.
August 2023 by Tony Burns
Worst bank ever!! I?m on vacation from the USA and the cash machine ate my card and they now refuse to return it!! HSBC Purports to be the worlds bank. Zero explanation or customer service.
July 2023 by Joey
vile customer service, don't even have a counter anymore and can't do anything here, save your energy and change to another bank ...
January 2023 by Liam Bell
Staff here are always friendly and ready to help, not to mention going above and beyond to help customers in times of need. Lucky to have it as my local branch.
December 2022 by GAMESY 2000
They toke over 600 ponds out of mi bank to pays something off and left me over drawn I went in to ask them about it and the woman was really rude being nasty I asked if they could put it back in mi Bank cos I'm going to get kicked out of mi flat I'd I don't pay my bills said no I'm switching banks
July 2022 by Jamie H
Been banking with them for 15 years and now you can't even get your money out of the bank, it's crazy i will not be using them anymore!
May 2022 by Maxi Mus
They removed the counter desk from the Barnsley branch, so you can?t withdraw any money out. The closest branch with counter is in Sheffield/Doncaster, quite poor and difficult especially for those without cars.
December 2021 by VickyH-249
Very helpful lady. Pleasant and understanding to my ageing parents needs. Very approachable and quickly sorted the issues. Thank you.
March 2021 by Christopher Hollows
All the staff are very polite and helpful, and nothing is too much trouble for them.
October 2020 by Martin johnson
Waste of time staff in barnsley branch are no help at all and not intrested in trying to help
July 2019 by Alex Dray
I was given incorrect information and put on hold by a male employee at this branch /a call centre in Barnsley at around 1:45am (I was calling from NZ and putting me on hold cost me a lot of money.) He still hadn't responded after 20 minutes so I have given up with HSBC, I will transferring all my funds away from this horrible excuse for a bank.
June 2019 by Lindsay Henson
For the last few months we have been messed around being told that we couldnâ??t make an appointment then we had to make an appointment then we didnâ??t need one and then we could call in anytime to move a large sum of money only to be told we couldnâ??t see anyone and could wait an hour and a half to see if anyone could help. They donâ??t know what service is, move banks !!
June 2019 by MR bfiuhbzhub
Staff not very helpful. Bad experience overall.
March 2019 by Alex D
I was given incorrect information and put on hold by a male employee at this branch /a call centre in Barnsley at around 1:45am (I was calling from NZ and putting me on hold cost me a lot of money.) He still hadn't responded after 20 minutes so I have given up with HSBC, I will transferring all my funds away from this horrible excuse for a bank.
December 2018 by Gayming Wolfy
Used to have an account here a few years ago. Their customer service is absolutely appalling and theyâ??re extremely rude, if they canâ??t be bothered putting the extra effort in to smile in their life they shouldnâ??t be working in an industry which requires face to face interactions.
