March 2023 by My Huni
Popped in first time at Nat West Barnsley to sort a lost card out with my partner. Worst ever, miserable greeting, customer facing !!! Absolutely disgusting ..and I work for a bank ..Nat West unfortunately your staff are lacking in being 'Approachable' to say the least. Won't be visiting again ..I'd advise to go and seek another branch.
March 2023 by Samantha Mullins
Staff turned away my husband making a cash withdrawal from our joint account at 15:45.\\nStates on both the website and Google that it?s open til 16:30. Neglects to mention anywhere that you can?t use the cash desk after 16:00.\\nI left work at 16:00 and was at the branch 10 minutes later, to be told to come back the following day despite being told to come back by a staff member. Appalling service resulting in loss of income to myself and the inability to withdraw the cash that I urgently need.
February 2023 by James
I'm not sure why this branch is still open, I assume Natwest is tying to run it down so they can close it. The already very short opening hours are even shorter for the counter which closes before the advertised closing time and doesn't open on Saturday at all. Surely when I can do most things online, the only reason I would go to branch is because I need counter service. When the counter is closed (which is pretty much always is when I've visited) all that the staff can do is help you use the ATMs. The staff themselves seem fine but are unable to offer anything approaching a decent service thanks to the lack of counter opening at this branch. I hardly ever visit now, which I'm guessing is what the management want so that they can claim that usage has dropped and then close it.
July 2021 by Lynda / Gary Handley
States Bank open Saturday 09:30 arrived 09:30 Waited until 10:15 Still Closed.
June 2021 by Ws Mobilr
Counters shut on Saturday!!! Only day I get off,,, come on NatWest, surely you can put someone on,,, very very poor ????????
March 2021 by Wayne Hart
Excellent service staff great.
December 2020 by pashants Gamer
Ever since I moved to barnsley began noticing fraud on my account, and the situation was handled POORLY to say the least, scammers kept calling my phone any time I used the account but NatWest defended the CRIMINALS...! ODD. So I shut the account down permanently
October 2020 by Becca
Went into the Barnsley branch today and the customer service from Tess (I think her name was) and the manager was amazing! Definitely 5*. They could have said there was nothing they could do in the unfortunate circumstances but both went above and beyond to help. The best customer service I have ever received by a mile!
October 2020 by pathmanathan sivakokilan
Best small business supporters & helpful staff
February 2019 by The chemist The bronx
10:40am on a Wednesday . Presumably a very busy time for any business especially here at NatWest . Following the closure of RBS 50meters away, youâ??d think that NatWest would ensure staffing/service counters are at least doubled . However, we have two service counters open with a queue as far as the eye can see. Baffling how any business could plan so poorly . The customers suffering are elderly with walking sticks and other immobile people. Itâ??s not the fault of the staff who are working in such severe strain . Surely the FSA or other body who regulates banks could look into this farce .....not just in Barnsley but Sheffield too.
September 2018 by kkm rms
Not very friendly
September 2018 by MEENATCHI SUNDARA PANDIAN Ramachandran
Not customer friendly
July 2018 by Catherine McVey
Not one bit happy about closing local branches down,Busy branches i might add,Nearest Branch is 9 miles away.!!!!! Now paying in at local post office but money dosnt go threw till next day ,tried buying some Premium bonds but was declined 3 times as it my money hadnt gone threw same day as it was payed in at the post office,so will try again tomorrow.Nat west is not looking after Loyal Customers just them selves,When the advert comes on the TV i just laugh and think what a load of Bullocks.This Bank has made peoples life harder.......
September 2017 by J Swann
Friendly helpful staff. Machines for paying in and sorting change are slow and unreliable
July 2017 by paul owen
Helpful staff. not impressed with there recovery service though greenflag. Took 3 days to drop my bike off.
