December 2023 by Sarah Hewlett
If i could give 0 stars i would. The staff are ridiculous. They are just rude, obnoxious, dismissive staff. They have no regard for customers. The queue times are horrendous at least 45 minutes every time you go in. The 'collection box' never works. And you need to wait at least 10 days before you get any kind of acknowledgement for your collection. Avoid this pharmacy at all costs.
November 2023 by Debra Morley
Constantly having to que for 30 mins plus perceptions ordered 7 days before due.very badly staffed.Not good when patients are of a certain age or people with health issues
September 2023 by Dominique Reade
Have already left one review about Midland Road Surgery and don't appear to be able to leave a second. Was giving blood samples, and instead of using the tool that allows the withdrawal of multiple samples through one device the nurse did four separate needle insertions (has previously been used on myself with no issues and previous practitioners have stated I have good veins within the last month).
April 2023 by Dave Evans
If Google allowed you to give no stars, that's what this place would get. That's not based on one experience, it's every time. In my case, they're repeat items, but my GP tells me 3 days, they somehow need 7. Why? How? We're talking standard med's, nothing unusual!
February 2023 by Sun Soaked Skin Care
Usually have what I need, but the wait time is awful and no one explains to you why you?re waiting or what?s going on. Just all hiding behind the counter looking at the long line of customers and eventually someone will come out to help. Then disappears it?s annoying
February 2023 by janet mallinder
Hardly ever answer the phones, ive redialed 72 times with out no one answering, ive even drove down and rang while in the queue and still no one answers plus i couldnt heat a phone ringing, i asked if phones are working they said they had been busy, staff are lovely but surely someone could answer the phone
February 2023 by Chris street
Now has a 7 day mandatory wait for repeat prescriptions - and still a huge queue when you've waited. The obvious stock control issues that they have appear to be foisted onto the public and its the publics problem... If you can plan ahead fine but for people with variable conditions that suddenly need a repeat early a 7 days wait means they will run out.For everyday common drug items, I wouldnt expect to wait 7 hours for them, let alone 7 days. No other pharmacy has such a policy - if I left them 7 days at my previous pharmacy I'd have a call on the door from the pharmacist checking I'd not unexpectedly died!
February 2023 by Holly
First visit here today. They didn't have my prescription due to the doctors sending it to the wrong pharmacy, the young lady who served me first was great, spent quite a while trying to find prescription to no avail. I then rang out of hours service who sent script to the pharmacy, unfortunately prescription was not filled in correctly so the pharmacy then had to ring out of hours service who didn't answer! After a lot of waiting and it almost time for them to close I was advised to call 111, I did finally get my prescription. Top customer service from Weldricks though.
January 2023 by Ryan Cropper
As long as you are prepared to be told come back another day then still have to wait 30-40 mins on every single visit its fine. Looks like the entire process is just poorly organised hence the shambolic customer experience.
August 2022 by Mo Judson-Saville
This is the absolute worst pharmacy I have ever known. They seem to have a lot of staff & yet you are ignored at the counter. Prescriptions are rarely ready anyway. I understand that they need to take care when preparing them but the wait time is unacceptable. Most come through from the doctors electronically & yet we have to wait 2/3 days to pick them up. If they caught up, they could do each days to be ready by 3. They obviously don't prepare Mondays until Wednesday, why? It's supposed to be a customer centred service, it certainly is not. I have a problem standing for any length of time due to a hip problem. I cannot sit on their chairs as then I am not in the queue, I just have to stand there in pain till one of them decides to serve me.My 2nd bugbear is that they close for lunch, again why? None of the other shops in Royston close, what age are they living in? There are enough staff to take 2 staggered breaks to ensure a continued service. You might just want to hand a prescription in, pick one up that is ready or buy something off the shelf. Weldrakes Chemists in other areas don't close, why should this one close, it's a needed service. Again, not customer centred, the whole system is based on what is easiest for them. If it makes life difficult for the customer - tough!!I must add that that I don't think it's the fault of the staff, I think that this is how they have been told to work. Whoever is in charge needs to listen to his/her customers & staff & give their service a complete shake-up in favour of the customer. Particularly elderly or infirm people who can't stand around or keep coming back to pick something up that isn't ready. Don't blame Covid, it's always been like this, your system doesn't work.Incidentally my son who uses another chemist near here, does Zoom doctors calls. On the last one he was told what was needed for my grandson & that it was ready to pick up in 15 minutes. Guess what? It was there, ready & waiting.Whoever you are, Mr/Mrs boss, you're behind the times, promoting an ineffective, inefficient service, you need to retrain or retire.Well done to the staff for putting up with this circus.
August 2022 by Angie Youngs
I?ve been using this Pharmacy for most if not all of my life .. & seen some very not pleasant, rude & impatient customers in there in my time.Yes there will be an EXPECTED wait get used to it or go at a less busy time ?!!All the girls & pharmacists are helpful & polite in anyway they can be even the new starters & always available for friendly advice .They never stop & are always very busy to provide a good needed service for us customersAfter all Where would we be without them ??jobs & life are hard enoughSo lets Cut them some slack, make their jobs easier & faster & give them a smile back and make the whole experience alot more pleasant for everyone?? Amen
April 2022 by James Slide
Had to go in today i have been in quite a lot of chemist over My Time by far this is the worst I've ever been in and will never go to again I would recommend nobody ever ever goes to this chemist I only went in to buy something off the shelf and nearly had to wait 15 minutes all they seemed bothered about was talking and just getting the prescriptions done nothing else when asking if I could get served all they said was there was too busy there must have been 7 of them working in one little place how can they bee that busy wot a joke of a place if u need chemist try Mapplewell or Darton
January 2022 by Christine Brook
Pharmacist are very helpful, 1 young staff member very cocky. A bit slow but they are under pressure with the covid.
April 2021 by ???????? ????????
Lovely people work at that pharmacy
