August 2023 by Claire Archer
I have had many excellent, good value deliveries in the past but am feeling very let down by customer service now. I placed an order on 12th July. Money came out on the 17th July. After emailing , calling but no reply and filling in the customer review form, I got a reply from DHL saying the order was damaged in transit and returned to Clearance XL. I can't get hold of anybody to sort this out.
August 2023 by Sean O'Hara
First delivery came Fast and Safe ,I thought what a brilliant company .SADLY ; Second order never arrived, Cant get a reply from anyone after messaging them over and over . second delivery from this company seems to be a Huge problem for a lot of customers ....Is this a SCAM Company ? I dont know but it seems after your initial Purchase showing up they dont ever seem to send you anything ever again when you order for your second time taking your Cash and never following up .
August 2023 by stephen jones
Was going to place an order but then saw postage was £5.99. I can order 12 drinks on here for £12 plus the postage =£17.99. The same drinks are on amazon for £19 and 1)will actually be delivered and 2)be in date so why would I chose out of date stock at a similar price? Makes no sense.Edit: Why would I want 60kg worth of shopping? The choice on there is pee poor.
August 2023 by Demi Lisha
Have tried to contact many times, paid for fast delivery and still have no ide when or if il ever recieve this ... surprised it was a wowcher deal .pissed...
August 2023 by Emma Hargreaves
Awful/ non existent customer service. No response to multiple emails and social media messages about no conformation email and no parcel 3 weeks in! Only recieved the parcel after paypal had opened a case almost a month after ordering. Paypal are a god send i recomend paying through them if you decide to order. Will not use this company again plenty others selling the same stuff but actually send it and have a decent customer service.
July 2023 by Kyerese
Don't know where on earth my order is, got an email today saying, "we hope you are enjoying your order" when it hasn't even arrived, I don't have a tracking number, no idea who it is coming with and quite frankly I think its just ridiculous. THIS COMPANY NEEDS TO BE MORE ORGANISED. Someone said it comes through DPD. In my order I selected. Zone A XL Standard - 1-10 daysBeen 10 days and hasn't arrived. Spent almost £20. I do not recommend this business unless I get a reason and a response within the next 72 hours. I have also sent an emailEdit:The Company Sent Me The Parcel Months Later And They Took The Money Out Another Month Later.
April 2023 by Amy Mitchell
Order placed 4th April, no delivery 20 days later and no response from company - contact made through email and Facebook.
April 2023 by Louise
Order was shipped 11 days ago, still not here! No tracking, don?t even know which company it?s been sent with. Emailed them and no response. Avoid.
April 2023 by Jack Young
Brilliant site everything is very reasonable priced fast delivery. Good variety of products. Any problems you have they resolve very quickly
December 2022 by Valerie Edmondson
Absolute rubbish. Cakes were squashed flat and we're totally inedible ie like flat greasy gunge. Customer service was basically take it or leave it !! Refused refund and no apology. Would NOT go near this seller. OMG am now in hysterics laughing at their response. It is my fault their delivery of cakes were inedible because my photos were not clear. They are awaiting a reply ???? should have received a pleasant apology from them not laying their rubbish packing on me. Must be nice to always be right.
December 2022 by Sadie Heyes
The most unprofessional company I have ever used and one nasty unprofessional seller. I received a damaged item so I immediately contacted the seller with pictures to no resolution only to be told to be patient I was VERY patient stupidly (20 days) so I messaged them again a few times to no reply so I reached out to them on their facebook page to only recieve hostility and told because I reached out to them publicly they are now pushing my dispute to the back of the queue! and if I made anymore comments they will keep pushing me back! They then rubbed salt in by saying you was next in line also....I was also told im not even a premium member so why should they prioritise me....Since this I have received very hostile unprofessional messages which included threats, blackmail, comments that they are holding my replacement at ransom until I leave my review and also belittling. All this over a teddy he said laughing...it was a gift for my niece so ment alot to me. I took screenshots of all these messages for evidence but I dont know if allowed to post them on here as there not nice? I sent my screenshots to paypal who also agreed how unprofessional the company was after reading them and they immediately gave me a full refund thank goodness for paypal! I have also been intouch with trading standards over this comapny and sent them all the messages etc. I have managed to fix the big hole on the back of the teddys head so my niece will be very pleased! This company do not like to accept returns or give out refunds. I will never use this company again nor will I ever recommend it.
December 2022 by Ray Turner
Products and packaging I can?t fault , delivery no problemBut customer service is terribleOn my last order , I included a free delivery item, was still charged delivery.Emailed them and still awaiting a replyShockingly awful customer service.
December 2022 by Carol Adams
Have tried several times to stop notices to my email account but still not stopped.Despite even more attempts to cancel, I am still receiving emails from them.
October 2022 by Doina Stoicescu
I can not describe the disappointment when the parcel arrived and one of the items I ordered was only an empty box instead of the medical sleeve I ordered ( £7.99?£10.00) do not remember the exact price as was last year . contacted them but no refund whatsoever. Sent them pictures with the empty package, nobody bothered to close this situation. Will never use them again , plenty of fish in the sea
September 2022 by Dais Stele
I can not describe the disappointment when the parcel arrived and one of the items I ordered was only an empty box instead of the medical sleeve I ordered ( £7.99?£10.00) do not remember the exact price as was last year . contacted them but no refund whatsoever. Sent them pictures with the empty package, nobody bothered to close this situation. Will never use them again , plenty of fish in the sea
