October 2023 by Lots of places ?Fun? Me
Amazing place love it hereA customer was rude to one of my children and was acting like a child but at least it wasn't the
August 2023 by Dave Roberts
The staff are always welcoming; friendly and efficient . I always find the coffee to be well made and nicely presented and the range food is
July 2023 by Sarah Bee
What lovely staff members!!The gentleman (Ronnie?) who served us noticed my daughter was wanting to try something she'd not had before but was anxious of doing so (she has autism) and when given the choice changed her mind back to the comfort of her usual order. He kindly made her usual order and then a sample size of the one she was considering so she would know for next time!It's such a little kindness but very much appreciated. Thank you.Kid-friendliness: As my comment states, it's exactly this kind of service that makes life with any child easier!
July 2023 by Google user
What lovely staff members!!\\nThe gentleman (Ronnie?) who served us noticed my daughter was wanting to try something she'd not had before but was anxious of doing so (she has autism) and when given the choice changed her mind back to the comfort of her usual order. He kindly made her usual order and then a sample size of the one she was considering so she would know for next time!\\nIt's such a little kindness but very much appreciated. Thank you.
June 2023 by Anna Hodgson
The products, as most know, are great! The customer service...not so much! It wasnt overly busy, and we were served today by a middle aged women whose name tag said "Trivena" but whose receipts pointed to a "Kim". Trivena ignored us for a good 12 minutes while chatting, before taking our order and telling us "YOU won't have a Costa card" before marching away! I have a couple of tattoos I suppose, and my partner is disabled, but unsure why the likes of us wouldn't have a reward card! She then proceeded to not put the lid on a drink, which poured all over us and not once offered a paper towel or apologised. So no, this place may serve decent food and drinks, but we won't visit again thanks to rude, negligent and abrasive staff.
May 2023 by lynne walker
Pleasant surroundings, hot chocolate can be an issue, depends on who's serving but they are fine about changing your order if necessary.
May 2023 by Rusty Nail
Always good coffee and food friendly staff.Parking: Upstairs at Next. Part or shopping precinct. Out door.well looked after.
April 2023 by Janet H
Really lovely place excellent food and wonderful coffee all nice and hot too. Really nice staff excellent service .definitely will be back ??
April 2023 by Shane Smith
Good little Costa, gets very busy at times and popular with shoppers at Wheatley Hall Road. Flat white was spot on, the food was cooked well (not burnt) and the cakes ? were nice and fresh.The tables were clean and tidy, the staff friendly and service was fairly quick.Toilets ? are on the 1st floor, at the back of next. There is a disabled toilet and baby change room there for use. Fairly spacious.All in all a good trip and as expected from Costa ?Thanks for having us ?Wheelchair accessibility: There is a lift at the back of next to get to the 1st floor where Costa is located.
April 2023 by Carol Wright
Always come her when in area. Lovely and clean and lovely coffeeParking: Shopping centre so parking is free
April 2023 by Adam T
Very good and fast service, would recommend! Coffee was great, very rich and the perfect temperature Bacon is very high quality and baps are amazing Highly recommend to anyone near!!
March 2023 by Jacqueline Shanks
service appalling, staff miserable , dish washer been out of order for weeks now so getting paper cups but how are you washing the plates dont the same hygiene rules apply to plates , card machine out of order. everytime we visit something is wrong shocking
March 2023 by Tina Brierley
I purchased two large coffees and two toasties. One of the coffee had to be made twice as the cup was dirty, They didn?t realise one was decaffeinated so had to make it again only for it to be delivered to the table in a dirty cup. By the time I got to sit down to eat my toastie I only ate half as it was cold and couldn?t eat any more. Very disappointing I go to Costa regularly but have never been so disappointed.
February 2023 by paperlily
I have been a customer for many years. Its gone down hill and the manager and staff all have developed a bit of an attitude problem. All the lovely girls who worked there have left and now only have the manager and one pregnant female. Jeez! Does she have a major chip on her shoulder! No please, thank you or smile. I had a cup with a broken handle, when taking it back to the counter to Steve, I was met not with an apology but with a "well you've got better eyes than me because I can't see anything!" My last visit, I wanted a breakfast (was told no, it was on the breakfast menu) so I asked for a bacon roll. Again "that's on the breakfast menu". We have always had them in the afternoon. No notice of a change given prior to this. So I asked for jacket potato. "Can't do that as only have 2 staff, Young girl is new today so don't expect too much off her! But we will cobble you summat together for you to eat!" So it was an overpriced sausage roll, which I could have bought from Greggs. I will definitely not be returning, and thought more of a caring client centred attitude would have been given seeing as there are greggs, Costa, Starbucks and other places close by. A shambles. No wonder he can't get staff.
January 2023 by Beth K
Visited costa in Next today with my little boy. Aaron?s customer service was exceptional, he is a true credit to their team. Served me firstly with my hot chocolate, very polite. Then I went back for my sons - he ensured that the member of staff making my sons milk free drink, cleaned the machine correctly before making his and then even came over to our table with a takeaway cup when he realised he was struggling to make it easier for him. Wished us a good day which is not very often you hear! Whatever you are paying him isn?t enough thanks Aaron
