February 2024 by AirX Bass
No comment ?
January 2024 by Ian Berry
Used their text service yesterday to enquire about a parcel 'non delivery' - no response !!
January 2024 by E E
Someone in this office is having people on, and must be knicking non tracked parcel. Every non tracked parcel i have sent have not been delivered. Theyre definetely being nicked. Avoid
December 2023 by Cristina Paone
Good ?
December 2023 by Rebecca Lindley
Would give 0 if I could. Firstly they?ve lost/damaged £400s worth of Pandora, open investigation and yet we?ve still not heard anything, been to depot ourselves but can?t do anything because they don?t know where it is. Secondly, had a delivery, been signed for, but we?ve not signed for it so it?s been delivered else where, no note to say where it has been delivered, so that?s gone awol and that was over £200. Not helpful at all, over £600 gone within a week and all we?ve had is, there?s an investigation.
December 2023 by Karen Tomlinson
Said attempted delivery , couldn't as no one home ,5 people in house and 2 workmen , front door wide open , total lie ,as usual probably couldn't even be bothered to get out of van , no card either , tried getting in touch with Doncaster office , shut till 4 pm . Tried on line with the chat bot , just went round in circles , totally unacceptable work practice , lazy and lie ,then can't resolve as can't actually talk to a human . Shocking customer service .0/10 rating !!!!!. I will be phoning at 4 pm and putting an official complaint in
September 2023 by Dragos-Ionut Iordachi
difficult to find opening times, no contact phone number and they actually don't care!
August 2023 by abdulkadir mohammed
They won't tell you they open at certain times on here.
August 2023 by Adam T
Don't believe the advertised hours. I arrived at 18:05 when they close at 19:00 to find they were shut.
August 2023 by duncan hood
My review is purely for middle bank . Polite , helpful service . Had an issue and had to go back to check something after drop off . The lady retrieved my parcels whilst I double checked , gave we tape to reseal them and was polite throughout my foul up . Always drop off here rather than local points
August 2023 by bex art
Middle Bank office is the best place to drop your parcels, apart from all the issues I have been having with missing parcels and delivery.. massive credit to Julie on the desk!! Lovely woman, very polite and very helpful... this is how all staff should be! Went out of her way to help on more than one occasion... thanks Julie, shame about the rest of the company.Everyone moaning about times.. there is a very clear poster up if you can be bothered to get out of your cars and look... bet the ones moaning didn't.
July 2023 by Gary Cooper
Opening hours on website are wrong, just been and its clisrd. No reason given snd no detsils of revisef oprning hours
June 2023 by Bekim Jani
Disgusting service paid next day 1pm guaranteed the post arrived after 3 weeks, they don't think we have bussnes and it make us look really bad
May 2023 by Suzanne Walsh
Constantly fail to deliver parcels on the right DAY, let alone in the 'estimated' delivery window! The Manager gaslights people saying it's not happening. Really, just spent another 9 hours waiting for a parcel that didn't turn up! Excuse 'We're busy'. Guess what, so is every other company, yet they manage to deliver on time, & in the designated window! We used to get our Mail in a morning before 9.30am. Now you're lucky to get it at all. My post goes to other houses, & I get post from all over the village!GO BACK TO BEING PUBLIC OWNED!
May 2023 by Irvin Randerson
If I could give a lower star rating I would! Would not put parcel in designated box when not in! Did this twice. Now I have to make an 8 mile trip to get it from royal mail office! I think the company want to make things as difficult as possible for users!!?
