October 2023 by John Billam
Great staff very clean and very good to shop here
August 2023 by TDM
3 4 Employees in front laughing and gossiping loudly instead of helping you put a bag of coal in the bag.. High prices no variety.. wish we had LIDL in Goldthorpe!
July 2023 by Sophie Norris
Dropped and spilt my yogurt on the way out and was made to pay for another. Surely this would go down as a spillage. Woman on the till calling over ?she has to pay for it!!!? How embarrassing. I spend hundreds of pounds in that Asda every month. Staff saying ?I can?t clean it up, I?m busy!!!?
July 2023 by Rusty Dog
Took a package back today where it's seal was compromised. I only noticed the day after when it started to smell in my fridge (strong odour of onions). Knowing the package was compromised I didn't eat it and decided to return it on my next shopping day, which turned out to be 14hrs after the expiry date on the product.I was met with a total lack of understanding or professionalism by two employees. One just made faces and said it wasn't their problem.To me it didn't matter that the product was 14hrs over it's expiry date as it was not exactly able to be re-sold. And the food doesn't have a timer on it, where it goes off at midnight.The food was smelling 3 days before it's expiry date so an extra 14hrs makes no difference. And the food should still be safe to seat after 14hrs. I wasn't going to make a special drive to Asda just to return a £1.40 product. Senseless.One of the staff even said that it was smelling because it was out of date. How ridiculous. This is supposed to be an air-tight sealed product. It was clearly defective. These things happen.If it's just a case of not accepting products after the expiry date, they could have been professional and friendly enough to state just that.But no, instead I got sour looks and treated as if I was trying some sort of scam.Another staff member said "Well we can't do anything with it now.". What? What were you intending to do with it anyway?Needless to say, as soon as I got home, I contacted Asda UK to complain, who took down the feedback and issued me with a gift voucher for £2 to cover the purchase.These staff need training. Why anger a regular customer for the sake of £1.40?
April 2023 by VERA KWADEL
Only given one star because I can't give zero .I had to use self service while one of the assistants stood far away just watching over everyone , my automat self-service didn't work well so i had to ask her to come and help me 3 times , i ask her to stay next to me , but she preferred to walk away 3 times. Her behaviour was just RUDE and DISRESPECTFUL. Asda needs to address Customer Service!!!!
April 2023 by Debbie Davidson
Used to love shopping in Asda now I hate it! The staff were helpful and had a personal touch but now its all self serve! I particularly liked the Saturday before mothers day when two of the cash self serve were out of order! Massive queue's for people wanting to pay cash! I waited patiently as I believe cash is king! The camera on the self serve isn't scanning my shopping,its scanning my face! ?(Facial recognition)!!!!!!!!!!!!!!!!!!!
April 2023 by Craig Baxter
Well what?s going on at Asda Goldthorpe? I leave one star as I can?t leave no stars. Why the is everyone using self service tills? Older people struggle to use them my mum for one wanted to use the till with lottery and pay for shopping she was told no and must use self service till. This is absolutely ridiculous and we will not be shopping there again. Now Asda at bottom of parkgate Rotherham is totally different. You don?t get forced to use self service tills and all staff were inter com devices so they can chat to each other and jump on a roll if busy. Asda is a chain of shops so why with in 8 mile or so are shops different? Someone at Goldthorpe branch sort this mess out before people will stop shopping there and use other named branches nearby. Aldi for one.
April 2023 by Connor Walker
I did a full shop here once and forgot to pay for 1 item that was at the bottom of trolley they always eyeball me like im a thief or something lol
April 2023 by Richard Carrington
Staff friendly and helpful, they also have a small bakery.
February 2023 by Michael Whitfield
Only given one star because I can't give zero .visited today about 1pm went to pay at till only to be told was for cigarettes and lottery and that I had to queue at self service while three other assistants stood talking , please understand that not everyone wants self service.Asda needs to address customer service
February 2023 by Chris Swindells
I'm fed up with the staff telling me I can't go to the lottery and cigarette till bec its closed when every time I go I'm going for the lottery or scratchcards or cigarettes but never ask anyone else the same thing come on
January 2023 by T. Ana
Small shop but I can find nearly everything in it. Polite, friendly and helpful staff. Good car park.Hope in future to extend into bigger store like other branches. Also, roads should be done around.All the bestThank you
January 2023 by RICHARD BROADHEAD
I have given one star but in actual fact it does not deserve that from the experience that they have given me! Disrespectful;rude; accusatory; shameful; obnoxious & downright nasty ! are adjectives that everyone hates to encounter & which I really don't bandy around 'willy-nilly', unfortunately they are accurate. I know the adage :..."if you can't say anything nice..."etc. Alas! This is the service I have been treated to. I hope that your experience exceeds this
November 2022 by carl
Hate going to this shop. Theres always a queue at the cigarette till which takes ages and all the while theres 3 or 4 staff stood gassing about 6 yard away. Heres a tip - rather than stand about watching people queueing and asking if they want to use the self serve checkout why not jump on a till and actually serve some customers.Tasha -As it was a while ago I cant remember the exact date and time of that visit but my opinion still stands that the customer service and attitude of some of the ladies that work there is appalling. In fact I saw it for myself last week between 3 -5pm 11th october. A lady was stood there with a couple of bags full of shopping waiting to speak to one of your staff. She must have been stood there a good 5 minutes while all the while there were 2 of your staff talking and blatantly ignoring this poor woman. Pardon my description as i mean no offence but one employee was an older woman with curly hair and a permanent confused/vague expression on her face and the other a younger woman with longish dark hair and gaunt eyes.Anyway, the woman who had been waiting for several minutes and had been repeatedly ignored finally lost her rag, and I mean she really lost it, she threw her bags of shopping on the floor and gave the 2 who were supposed to be working there what for as she was leaving the shop. What was their reaction you might ask? Well rather than an apology for being so ignorant or maybe even an excuse or reason as to why they let a customer who was waiting to pay for her shopping stand there for 5 minutes whilst they conversated, one of them shouted a sarcastic "have a nice day" as this clearly irate customer left the shop.I hardly ever write any reviews good or bad, and I certainly wouldnt write a bad one just to get someone into trouble. In fact, I probably would not have replied to your answer to my review tasha if I hadnt witnessed what i did last week but I feel obliged to try and make someone aware of what goes on in that shop. That lady customer was certainly not the first person to lose her cool in that shop and I dare say she wont be the last.Thankyou for replying to my first review and im glad I've got that off my chest,Regards, carl.
November 2022 by Marie Vickers
Mango 85p on the shelf.90p at the till.Is that illegal
