December 2023 by Tal Tal
Spent absolutely ages in here the store is full of the best toys massive choice,and very helpful staff
October 2023 by Chace Guild
What a massive toy shop! I?ve been in other Smyths branches locally, but none are as truly vast as the Rotherham shop.Feeling like a veritable wonderland of toys, the aisles are long and the shelves are stack high with toys of all shapes, sizes, and prices. Though we were only looking for one specific item, we just had to have a wander around and see what other goodies were available in this Aladdin?s cave of toys.With everything from board games, bikes, wooden toys, electronic games, and more, Smyths is the sort of place kids dream of. Though they didn?t have stock of the item we were after, staff were friendly and helpful, telling us when to expect new stock and advising we ?click & collect? for this popular item.
August 2023 by JOOLZ
It's a well stocked shop plenty of good space on isles for twins . Friendly helpful staff
July 2023 by Stephanie Taff
Nice shop overall my brother bought a PS5 the staff were very polite and helpful and were kind enough to show us were things wereThank you
June 2023 by Chris Matthews
Went in today with my partner for some information regarding car seats, prams and other equipment needed for a new born, we were looked after by Keeley and she was knowledgeable and gave us loads of support and answered all the questions we had, we were made to feel welcome and was given a lot of time. Absolutely fantastic experience and we were made to feel so welcome. Prices were reasonable and we could get absolutely everything we needed, will definitely be returning to this store.
June 2023 by Ben Hubbard
Thank you to all the staff at Smyths Parkgate Rotherham for assisting with the exchange of a bike purchased at Christmas that had a default. Excellent service by all again thank you
May 2023 by Michael Ridgway
If you can't find what you want. Ask any staff. They are helpful everytime.
May 2023 by dan morgan
If u have a kid u got to love Smyths everything u need or want
May 2023 by Sue Hancock
Bought car seat, excellent service by Hannah at Parkgate Rotherham, Hannah explained in detail each car seat explaining how it worked,then took it to car and fitted. Very impressed with her knowledge and service.
April 2023 by Aggie Lazewska
I went yesterday to buy bag of sand. I was directed to a place where bags were stored. I looked and said that it looks different to one I always buy; the employee informed that it's the same one, they just changed the packaging. I came home, opened a bag, dried the sand (I needed it dry) and noticed that my hands are covered in glitter and sand leaves weird feeling on hands. The sand I used to buy did not have anything like that. I checked online and it turned out it's totally different brand, it's not the same product. I was lied in a shop. I can't use the sand I got yesterday, so I have to give it to someone and buy the correct one... I am very disappointed with customer service...
March 2023 by Multi Retro Man
It's always clean and tidy. Prices of some items may be expensive but others are cheaper when they're on sale
February 2023 by DAVID LYNAM
Recently bought a thorpe 25 electric scooter from here , nearly £400,there is absolutely nowhere to buy spare parts for this brand, I've looked endlessly for a right hand break leaver,
January 2023 by Matthew Hart
Big toy store with lots to pick from for all ages prices arnt to bad, staff didn't seem very happy and not very polite the lady who served us forgot one of the bits of the toy I ordered so have to go and pick it back up also spent £400 on toys and didn't get a bag or anyone to offer to help me carry everything to the car.Only thing that lets this shop down is the staff
January 2023 by Tegan Wraith
Spent 200+ in parkgate store for Xmas my phone had died my partner asked the old woman at the tills that just served us if she knew anywhere we could call a taxi home as we had our 4 year old autistic son with us it was getting late to my surprise she started smirking and laughing at us and talking in her headphones laughing never felt so belittled and humiliated by a old woman this woman should know better we had a child with us absolutely disgusting staff member and needs sacking will be taking this further.
December 2022 by GREENHANDS
Great toy shop. Was charged twice for a pram, and Lorraine is refusing to rectify the situation, she could check CCTV to see that we ordered our pram online and didn't leave the store with it, we have presented the confirmation email of the product and bank statements to show and she is saying "they can't do anything about it". Completely unacceptable, HQ told us to speak to her to have zero help and an attitude, with bills being so extensive and this close to Christmas you would have thought there would have been a little effort to rectify the issues, even a little empathy as obviously a young family. But nothing. Shame as we have never had an issue with the store or staff prior and our baby gets so excited going up and down the toy isles. Think someone should teach abit of customer service to the management, why work with people if it comes across as though you cant be arsed to even listen, let alone help.Very dissapointed.*** ISSUE RESOLVED OVER EMAIL/PHONE. BACK TO BEING HAPPY. ****
