March 2024 by Ruth Mallinder
I was really pleased with the service at Alton Cars. The staff were friendly and kept me updated on the repairs. The work carried out has been done to a great standard and I am very happy with it all. I would recommend them. 2253
March 2024 by Victoria I
Very good service and very professional
March 2024 by Laurie-ann Smith
If I could give 0 stars I would. I had a small bump on my drivers side front arch. To have the dent taken out it would have been £100 privately. But the other party wanted to go through insurance. I thought that the repairs would be handled professionally. But it was quite the opposite.Alton cars have broken my car.. When they initially took my car there was no knocking sound and my car drove fine. In their initial report to me there was no report of a knocking sound and there was nothing wrong with O/S/F Strut Top Bearing Area. (I had my M.O.T done in June with no advisory's regarding these and have only done 3,000 miles in the car since).They quoted me for a passenger side tyre? No idea what they were doing that for as they were there for my drivers side and then provided me a quote to get this fixed (Obviously just out to make as much money as they can)A day before they handed me the car back they reported there was something wrong with the O/S/F Strut Top Bearing Area, strange how this was found out less than 24 hours before handing me the car back after they had my vehicle for just under 2 weeks.My car is now knocking on the specific tyre they have fixed. My car feels like its going to fall apart. I am gutted. I have been quoted £300 for parts and labour to fix what they broke on my car. Seems that the mechanics there must not know what it is their doing!I wouldn't trust them with your vehicle and if you try to make a complaint get ready to just be repeatedly told "its down to wear and tear"? please explain how something can be down to wear and tear if the vehicle hasn't been driven since you have had it and it wasn't knocking before or broke and now is?ALTON CARS IS A SCAM WITH MECHANICS THAT DO NOT KNOW HOW TO DO THEIR JOBS AND BREAK YOUR CARS!EDIT- RESPONSE TO THE COMMENT BELOW: I already have and am yet to have a solution to the issue you have just offered me to look at pictures of my car and the works that have been done. Not really a solution is it?
February 2024 by thomas sorsby
Brilliant work carried out by the guys in your Sheffield branch always friendly and kept me up to date with everything. 1842
February 2024 by anton fedyszyn
Hi,Overall, excellent service. The appraisal engineer was friendly and knowledgeable. My vehicle was collected from and returned to my home address valeted, which was good to see. The only negatives would be around not being able to get through to the office by phone very easily, and the lack of availability of courtesy cars.I would definitely use Alton Cars again. 1550
January 2024 by Jr Eky
Excellent customer service, great facility, they took my car and sent a replacement vehicle till my car was fixed thanks for service guys. Syed
January 2024 by Terry Palmer
As a person that takes pride in one's vehicles I must say my Jaguar XE was returned, after repair, in pristine condition. Everyone pleasant from pick up to return. No problems whatsoever to date. If I was to be picky my locking wheel nut was missing. 1389
January 2024 by Helen Stokes
Alton Cars always make repairs stress free. This is the 2nd time since September they have repaired my car due to 2 different people crashing in to my car and both times I couldn't fault Alton. Quick, efficient, good comms. 1381
December 2023 by Chris Stevens
Keep well away,terrible service,lies,no communication, wrong information.Meant to have had a quality check after work finished, head lining on car full of black marks from work carried out not cleaned,some quality check.Any advice I can give is stay clear of these cowboys.
December 2023 by Clive Davies
Superb service following a recent No-fault shunt. My insurance company told me it would be Alton cars who came to recover my vehicle. Estimates were quick and insurance company agreed and the work was carried out smoothly. As an extra point the engineers informed me of a small oil leak which had nothing to with the accident but they had noticed it when it was in the shop. Great advice and would definitely recommend to anyone. 911
December 2023 by Liam Nicholson
Had a scratched bumper by a hit and run. My insurer booked in my car to Alton and as it was still drivable I was able to drop my car off once they could fit in the work. Once I handed over the car the work was fixed overnight with simple friendly service. Painless and worry free! They even wash and clean the car for me which was unnecessary but highly appreciated! 1105
December 2023 by howard burns
This is worst company, never pick up the phone, never update you as what is happening when they say the will contact you in a few days now been over two weeks no customer service, would never use tgem again
November 2023 by Anthony Gray
Keep well away from this outfit had to use them due to insurance but definitely not recommend to anyone the standard of workmanship was acceptable apart from that everything else was abysmal worst customer services I have ever come across. My car was released without all the agreed works being carried out, had to sort out the car being returned to have the missed works carried out myself. Not kept informed of the status of the work ( I had to call every time) as I stated at the beginning keep well away from this company.
October 2023 by Georgina Bownes
Great overall communication, updated frequently, quality work, reasonably fast turnaround considering the current car part delays. Very happy with the result. 509Service: Body & Trim
September 2023 by Majid Din
I noticed a few bad reviews on here and thought it can't be all doom and gloom so here's my experience.To get the car booked in took forever but that's not Alton Cars issue, Alton Cars kept intouch throughout the repair process and I got my car back a day early then expected... But it came back with some marks inside in the glove backs, on the leather that weren't there before, which I wasn't pleased about.Creit to Alton Cars they weren't happy that this has happened and couldn't work out how it happened. They booked asked me to bring the car back in the following day and the issues were minor and fixed within 15 minutes of me waiting in the waiting area. Can't fault it. The actual repair looks spot on ?
