December 2022 by Craig Beatson
Not worth bothering donating anything unless it is brand new pristine condition. Ours was refused for a small mark. I?m sure the people buying from a charity shop don?t expect it to be brand new as long as it is cheap enough. I won?t bother wasting my time again.
December 2022 by Google user
Bought a wooden framed bed for my elderly mother. Great staff in store. Delivered but I didnt realise they dismantle the bed. I was a bit shocked to say the least when I found it in pieces in the bedroom. Luckily my brother helped put it together, a few screws missing but managed to secure it. Something for other buyers to check before buying.
November 2022 by Rhodesbear
Bought a wooden framed bed for my elderly mother. Great staff in store. Delivered but I didnt realise they dismantle the bed. I was a bit shocked to say the least when I found it in pieces in the bedroom. Luckily my brother helped put it together, a few screws missing but managed to secure it. Something for other buyers to check before buying.
May 2022 by felicity leary
The worst delivery service I've ever incounted our delivery was due 19th April bought 3 items 2 from the new flat pack and one 2nd hand wardrobe . The 2nd hand wardrobe was totally missed off the delivery. For me to have to ring the store to try and get it delivered as the store is only 10mins from my house ,was told by the assistant manager that he would make sure it was delivered on 20th April 1st thing in the morning no later then 9.30 was a no show this time ..the assistant manager didn't even have the Decency to ring to tell me this had happened so at 10am I rang myself to then very told it would get delivered no later then 12.30pm the same day to which I said OK to but it have to be that time as one was available after that time .For them to arrive at 1.30pm when I had told the assistant manager I wouldn't be in they didn't even ring Me to say they where trying to deliver . My neighbour saw them and told them to ring me . I got home to be told they been so rang the store again and they refused to get the men to come back with it. Yet again I've now been told it will be delivered Thursday between 10 and 11 . Again I've got work so if not delivered at this time no one will be in . I will not be using them again . So my suggestion if you want any big goods them them arrange for a van and man to collect it as its a nightmare to get things delivered. This has caused more distress then I needed and to have no where to put my things for 2 days .so I hope it does come tomorrow or I will be I the store getting a full refund. And looking elsewhere for a wardrobe.
March 2022 by C Tunny
I bought some drawers from crystal peaks shop paid 35 pounds for delivery drawers did not fit space ?took back i then went into shopboughtsome more drawers told i would have to pay again for delivery ??Put drawers in my car runners on drawers broken then went backbought some more drawers i know there second hand donations but to be honest i could have purchased brand new drawers for the money i have spent
September 2021 by Collette Tunstall
I bought some drawers from crystal peaks shop paid 35 pounds for delivery drawers did not fit space ?took back i then went into shopboughtsome more drawers told i would have to pay again for delivery ??Put drawers in my car runners on drawers broken then went backbought some more drawers i know there second hand donations but to be honest i could have purchased brand new drawers for the money i have spent
September 2021 by Tracy Horsfield
I have a corner sofa and chair I wanted them to have, they walked in my house and threw all my cushions all over the floor then said there's a rip they won't take it. I looked its a really small tear under the cushion , they were about to go leaving all my cushions on the floor until I spoke and told them to put them back. Its rude and obnoxious to treat people like that.The heart foundation is supposed to be a charity but yet they want brand new furniture.
September 2021 by Ash
I don?t go there for furniture I go to IKEA is the best place to get furniture
September 2021 by bill sharpe
Dont waste your time unless your strong enough to place your donation in the van for them
September 2020 by Jack Douglas
Only just started going to this shop. Oh what I've been missing. Everything is excellent quality at reasonable prices. It's the ultimate recycling. Bought quite a lot of clothing. Won't be buying any new clothes unless I can't find it here. The staff are great. On a few occasions I've asked for an opinion for items. I've received honest comments; which I have appreciated. At St Luke's I bought a sip up coat off the mens wear. I was concerned it was a woman's coat, the person behind ( mgr I think). When my partner saw it she confirmed it was a woman's coat. When I returned it the person gave me a refund. She knew it had been a woman's coat. It was £20. I think she just wanted the sale. Won't be visiting ther. ?
September 2020 by Patricia Baker
I?ve bought quite a few things from the British Heart Foundation got some good bargains furniture etc I never found the staff pushy they will help you if you need it
December 2018 by Rachel Dungworth
I volunteer at the ecclissall road shop
September 2017 by Barbara Dixon
A wonderful place if you have just started up home or need some furniture you can't go wrong with British Heart Foundation ii can thoroughly recommend it
August 2017 by Linda Rodgers
Excellent customer service from the assistant manager
