December 2023 by Chlarie Peace
I went in on the 1st of December in SheffieldI saw guy called he jack very understanding and caring as told that my husband was in hospital and I had come from Scarborough to see a show at city Hall so I did need some money out he said it was OK get money out great guy should be a managerThank you Jack
September 2023 by Monika Radecka
I left work prematurely to find an unforgiving queue. 4 ex 4 automatic cash mashines were inoperable. 1 ex 3 counters had human presence dealing with "cash" only as the cash machines were inoperable. At the close of play the senior manager took to monitor the door in preference to dealing with genuine customer concerns. The security guard was standing beside her, clearly not capable of this chore. Despite being told at the till that my matter will be dealt with by a colleague in a timely fashion, I was shown the door by an indifferent manager unconcerned with my issues that could only be dealt with in person. An hour passed before I left, senior staff members had no empathy towards my problem nor could have cared if I took my business elsewhere. This central branch in Sheffield is testament how not value your customers business.
June 2023 by Abdel Mohamed
Worst costumer service, I saw them speaking to a young girls who were asking questions and her answers were sarcastic and undermining
February 2023 by Philip Richards
Just looks dirty and not looked after. Four hand-wash dispensers inside and all empty, just take them away!!! The glass exterior is filthy and still has remnants of previous marketing adds. Situated in Spice Alley and looks the part! Should have kept the Surrey Street branch open and shut this one.
February 2023 by Sebastian Weidenhaupt
I have just arrived in the UK and I am very grateful and happy that they helped me to open an account. Other banks very less helpful. Special thanks to Ewa who was great!
February 2023 by Taz Baz
Not a good experience here. Withdrew a sum of money in bank notes over the counter and later found out that one of the bank notes was fake. I was told by the branch manager that it was impossible for the bank to hand me a fake note (which is ridiculous as this is of course possible). I have made a formal complaint regarding this matter. I also did not like the rude and abrupt attitude of the cashier behind the desk who handed me the bank notes (which included the fake bank note). How many times did I have to tell this guy my postcode before he actually got it right? Having to repeat your postcode several times and then being handed a fake bank note is awful customer service to say the very least.
December 2022 by Sangeeta Choudhary
Tom is really helpful great experience with bank
July 2021 by G Onwuemene (GT)
Unprofessional and rude staffs. Kept me waiting in branch for over an hour without regular updates.
July 2021 by Paul Mitchelson
Making people wait outside in the rain this virus is making people work silly slow. Stupid staff
September 2020 by shuzina begum
Poor service , unfriendly staff.
July 2020 by Just Jaye
Staff could be more helpful
July 2020 by Pesh Java
Fabulous
July 2020 by Lesley Sweeney
I had my purse and bank card stolen on Monday this week, all I had in was a fiver in change. The staff given the stress that they are under at present couldn't do enough to help me. Thank you so much.
September 2019 by Jaye Pinder
Staff could be more helpful
August 2019 by Gordon Ramsey
Went inside to make a simple deposit and the worker called me into their little office pod sort of thing and I thought it was normal so i stepped insde and to my suprise I got mugged out of all my cash and he also stole my jordans and he also stabbed me in my lung twice. Lucky to have made it out alive thanks to my stab proof vest I wear at all times due to intense anxiety and paranoia. Don't listen to these tricksters when they try to scam you out of your hard earned money! Be smart.
