December 2023 by Saif Hussain
Branch timings
October 2023 by Alan Stead
Shocking experience of customer service. As a long serving customer needless to say I will be moving my banking.
February 2023 by Christrose Sumner
Fed up! Visited in person, my nearest branch open, from Hope Valley, to make a significant transfer of funds. Cutting an overlong experience to a short story conclusion, they didn't have the staff to help me and they make it harder than wading through glue to deal with MY money. Tried to palm me off to Meadowhall on a Sunday, too. Thanks, no thanks, I'll get the transfer done next week, you win, you get extra days earning what should be MY interest, but then I leave. Loyal customer not valued.
July 2022 by Nelly S.
Poor automated phone service
May 2022 by Gloria Luff
There was no cuing.
January 2022 by Gabrielle Bruckner
Not as; friendly, helpful or forthcoming with advice as my usual experience yesterday.Apparently, if you are a loyal customer experiencing a "cash flow problem" then you aren't worth the, time and energy for appropriate and helpful advice in Sheffield Moor branch. Such a shame as the Doncaster Branch are much more helpful and kind. Please be made aware that if you present as; poor, tired, worried and stressed then you may be labelled "Hostile", discriminated against and not offered appropriate kindness or help. Sorry to see you go Halifax, it has been a dynamic experience. Goodbye Alan ? All the best mate.Hello light of our lives the lovely Lucy and her patient colleagues at The Co-op Bank ? ? ?
October 2021 by Sally Ward
It's better if you can turf up to your bank with your details just after they open but you'll be on hold for ages if you phone out of the blue.They are woefully stretched and some call answerers struggled with my crystal English accent.
September 2020 by Simon De-Ville
This Bank in my opinion is using this pandemic to cut costs at it's customers experience. You cannot deposit cash, because the bank is closed. For us that work on the front line and cannot get to the Bank because of their inappropriate opening hours.They will not answer emails.
July 2020 by Elaine Edwards
Popped in for some cash got sorted out in no time
May 2019 by Darren Eyre
Very helpful staff
December 2018 by Tiernan Walmsley
We went with Halifax for our Mortgage and couldn't have been happier with the service and assistance. We were first time buyers so were a bit lost. Alan, the mortgage advisor, was brilliant, offering insightful advice and information. He even offered advice about other aspects of the house buying process. Really professional, would definitely recommend.
August 2018 by Claudette Dale
Not enough staff and only small Halifax bank
July 2018 by Tanya Klymenko
I am doing as much as can online, but in a rare event of having to come to this branch I despair on it's inefficient and confusing service. Had to queue two times 20min each just to change a home address ?
July 2018 by Tetyana Klymenko
I am doing as much as can online, but in a rare event of having to come to this branch I despair on it's inefficient and confusing service. Had to queue two times 20min each just to change a home address ð???
May 2018 by gordon lee
Thanks for wasting my time and nearly losing me my job. Had to rush to Bank to get money in. Check for closest branch get there and itâ??s no longer open !!!! Terrible customer service.