January 2024 by Xuan Li
The bank staff was very rude and impatient. They don't handle our business and they expel us.
December 2023 by korosh m
I regret opening an account in this bank. Rude staff
December 2023 by Qinglong Mi
Rude staff, which hardly reminds me that this is a gentleman's country, there is a fat man who is happy to serve the locals, that's all, it's hard to say he's not racist! I'm asking you to keep your eyes open for employees.plz?????
October 2023 by Huong Tran
Very rude staff. I registered online to open a bank account and was instructed to go to the nearest Lloyds bank to submit my documents. The lady didn?t even let me explain my situation. She insisted I come back on another day cuz they didn?t have the capacity. I was very polite but she raised her voice with a condescending attitude. Please stay away from this bank
October 2023 by Noah Wain
8/10 only pop in when virgin,metro, and other banks are shut cause i need more cash for karma colas from the old shoe
October 2023 by Murad Kheder
I wish I could give them a zero star! Rude staff with very poor customer service skills. I wanted to add my wife into my existing account, they said they have no capacity to respond to such a huge demand! I even told them that I took a day off at work just for this, and I can wait as long as they want me to, but they said that they have no capacity due to the influx of international students.If the bank doesn?t provide a reasonable response and also a smooth solution, then I don?t mind to withdraw my money and go to the next door?s bank!
October 2023 by Faheem Shah
Let me begin by clarifying that there was no option. Otherwise, they don't deserve even a 1 star as they set great examples of the worst ever customer service that I have ever seen.I visited this branch last week, Thursday the 22nd, with my niece to help her open an international student account. I have banked with Lloyd's for more than 20 years in London and found the staff in my local branch ever so friendly and professional, but the staff helping with the initial queries here were extremely rude and condescending. City centre were full of international students trying to open bank accounts, so I would have expected Lloyd's to ve a more prepared to accept new business and remittances but it was as if they don't want anything to do with the international students. We were given pre printed information and no other help was offered. As we had all our information in hand, we decided to take an empty chair and started filling out the online application. We were rudely interrupted by a lady staff member and asked us to fill it at home, I replied politely that we are pretty much done, but she was having none of it, she spoke to a few other colleagues of her and they left whatever they were doing and came start asking us to leave and fill it at home. It was as if they were ganging up on us. Another strange thing that they keep saying to us and others that were there in the branch that "if you fill your application here, then you will be rejected for an account, and we can't help you". I told them I am on my mobile network and why I would be rejected ? it is such an absurd and strange behaviour that we decided to call it a day and take our business to Metro Bank just a few minutes walk away. There, we were treated by happy and professional staff, and we opened an account with them. Mind it, we were not the only ones as there were others in the Lloyd's branch with us who ended up at the same Metro Bank.Lloyd's higher management needs to take a long, hard look at the staff working in this branch and if they are not happy to work in the business then they need to get rid of them, rather than losing new business.
October 2023 by Haozhe Lin
Extremely bad service attitude
September 2023 by Ruth Thomas
Fantastic meeting with Lizzie (Sheffield High Street Branch) who was very knowledgeable and friendly. She talked me through my options, listened to my questions and guided me through changes in my accounts. Thank you!
July 2023 by Janet B
went in for a pint and the service was poor. the barmaid served a man before me when I clearly should have been served before him.
July 2023 by Lee Kent
Been and from Sheffield born and breed. I have never experienced a bar staff with no knowledge of bar work. Not to mention state of toilets. Disgusting.
July 2023 by Lawrence Whalley
I have banked with lloyds for about 7 years they are a great bank with great customer service i was helped by ana yesterday and she is a exceptional representative of the bank
June 2023 by Ifechukwude Ogbolu
They are the worst bank ever, as most of their processes are flawed.Run away from this bank to avoid tears and stories that touch.
June 2023 by Paul Moore
I had a meeting a 9.00 am this morning I was on time when the bank opened I was told to wait and I was waiting for just over 30 minutes. I just had another waiting around.
April 2023 by Catriona Mcphee
I am not happy at bank because the staff won't let my pa interpret me because she deaf and the staff said I must uses my phone for sign app but it don't work and the staff have table and staff could uses it I am not happy with how the staff have bad attitude forward to me and my pa then the staff said me and my pa have go to cafe to do all sign app and my pa was angry with a staff
