March 2024 by Rich Giles
Very overpriced for what you get. Drinks are extortionate. Sorry guys, won't be returning.
March 2024 by Nabeel Maniar
Very nice food and very kind customer
February 2024 by Charlie Taylor
Not impressed by the customer service here at all!We turned up at 9pm (I know this is a late time to be dining in) but asked upon arrival if we are okay to dine in & they sounded more than happy to seat us. This was then followed by a meal that was served very fast and was very undercooked. My partner's pasta actually raw mushrooms and onions in it and the base of my pizza was completely flaccid.As soon as we had finished they couldn't take the plates off our table fast enough. We were asked if we wanted anything else, which we declined. They then immediately gave us the bill whilst we were still mid conversation, as if to be ushered out quickly.I paid the bill and the waitress had a real attitude when I only tipped £1, which Is £1 too much to be honest looking back now.Really frustrating because me and my partner rarely get to go out and wish we had chosen somewhere better than this to eat out.Spend your money more wisely and chose one of the other restaurants in the area much better customer service and food there.
February 2024 by RuthAshton65
We were visiting Sheffield for my friends daughters birthday treat and as Pizza Express is a favourite of ours my friend had decided to dine here. The restaurant is on a large leisure complex and there is parking available. We were welcomed and shown to our tables on arrival and had not booked. As my friends daughter had a paper pizza voucher and my friend was paying with Tesco Club Card reward vouchers having two tables was the easiest way to gain the benefits. This did cause some confusion as the terms of the voucher appeared a little ambiguous. To clarify this my friend asked a waitress who referred her to another lady and she was told that the voucher terms were one per table. A little more explanation may have helped so we could understand this but the lady seemed pretty occupied and busy. In the end we felt like we were being a nuisance. Anyway the Tuna Nicoise Salad was delicious and my friends daughter and her friend loved the pizzas. The service was quick and efficient and the food tasty.
February 2024 by Kitty020244130472
Upon arrival, I informed the young waitress that I had coeliac and a dairy allergy and this appeared to be no problem. My friends had all signed up to the app and we were told everything would be 50%off if we signed up to this, so after much faffing due to poor wi-fi, we all managed that. My friends food came and looked delicious?..mine came and looked terrible. The ?normal? pizzas were enormous, enough for two really, with lots of toppings. Mine was so under cooked I had to send it back. It was the size of a small plate and literally had next to nothing on it. I wish I?d taken a picture but didn?t think. It was basically terrible, tasted like cardboard smeared with ketchup. Unfortunately the people I was with, I don?t know that well and I didn?t want to make a fuss. The only option for dessert was sorbet and it was ok. Then came the bill. The waitress came to the table, spoke to my friends at the opposite end of the table and none of them said anything. We split the bill for what each had had and after I made a comment about how I thought nearly £30 was expensive. One of the others said ?oh, didn?t you use the 50% off she mentioned???errrr no. So basically I felt like I?d been mugged for what was essentially rubbish food?.and that?s being polite! I asked the waitress if there was anything I could do, but was told as I?d paid through the app, no, I had to either contact Pizza Express directly or my bank. I have now sent two emails to Pizza Express and heard nothing. Other than being bombarded about offers as I had signed up to the app, I?ve had ZERO response about my complaint. So, I?ve taken to here?.PLEASE do NOT go here if you?re wanting a lovely meal if you have allergies or any food intolerances. It was a poor experience at best. If I could have given zero I would but the app doesn?t let me. There is no way I will EVER eat at any other Pizza Express again. Great food, not. Great service, not (when I complained the manager couldn?t even be bothered to come out and talk to me him/herself) and great customer care?not! There are hundreds of other restaurants and I?ll gladly give them my money instead of this poor one.
January 2024 by Secret- Memories
Lovely food & atmosphere! really enjoyed dining at pizza express!
January 2024 by A D
Great as always
December 2023 by Jodie Spicer
Had a meal here on 8th December with 5 friends, food ok. Service ok at the time but following our visit we realised that we had been incorrectly charged for two puddings we hadn't had. My friend had tried to speak to someone over the phone but after several attempts and no answer, she was forced to leave a message. This message was not returned so as I was nearby I called into Pizza Express to speak to someone, I was told I wasn't able to receive a refund due to the payment being split by all 6 of us and that all of us would have to return for a refund. It isn't feasible to ask 6 people to return to a restaurant, especially considering this was the fault of the restaurant in the first place so I was offered the two puddings. No thanks, I would like my money back! As I wasn't happy with this I was told to leave my name and number and the manager would get back to me the following day, of course nobody has got back to me and it seems the number to ring just rings into the abyss because nobody wants to answer it, probably have a habit of overcharging people and then ignoring them. I have sent an email which also hasn't been responded to.Shocking customer service, make sure you check your receipts!
November 2023 by nicolas bisordi
Slow food and the beetroot salad didn't have beetroot. Would not
November 2023 by Lost_ Foxes
Food amazing, lovely clean restaurant however the waitress with glasses made our last two visits here not a nice experience.
November 2023 by emily
the food was delicious and the service from all staff was amazing (maya served us)keep slayinglucies best friend
October 2023 by Alex Harpham
Hadn't been to a Pizza Express in a long time and my expectations were taken sky-high, the food was impeccable, easily the best pizza I've had in years and the service staff tied it all together perfectly with their shining attitude, overall friendliness and were all incredibly polite. Can't wait to come back and eat here again!!
October 2023 by Stephen Jackson
Empty but still slow service, small portions, just okay/meh, high price, not good value. Very expensive soft drinks.
October 2023 by Emily Fisher
Food was so good I considered leaving my husband for the chef in the kitchen! Overall really lovely meal out, definitely will be
October 2023 by Mara Czerewko
had a girl with curly hair can?t remeber her name but was very