November 2023 by Ahmad Alrheali
Disgusting service! I bought two bikes for my daughter and son and paid £20 for the assembly service. The guy in the bike lane gave me the bikes in a rushed manner and said, 'Look, everything is working.' However, just two days later, after only a few hours of riding, the bikes started showing faults. Some of them were major, like the brake cables disconnecting and the steering being unstable, moving up and down. I returned them for repair service, and they took the bikes and my information, promising to call me when they were ready. Two weeks later, I decided to pop into the store to inquire about the bikes, and to my surprise, they said they couldn't do anything. They claimed that the bikes were in bad condition and I had to take them as they were. I spoke with the manager, explained everything, and complained about the lack of communication. They never called me, and I had to drive 20 minutes to ask about my bikes. Finally, the manager attempted to fix what he could in just 10 minutes.Overall, terrible service !
September 2023 by Chris Stilton
Bought small puzzles for small children, this store is just across the road from meadow hall shopping centre outside Sheffield. There's not much to say except that it's a typical Smyths!
August 2023 by Matt Sutcliffe
Disgusting how we got told lies when bought a silver Cross pram at £550,and now we want a service doing on it they saying this model is no longer available..a waste of time in this shop nothing but lies..cant service it cause smyths is an Irish company is wot was we got told,doesn't matter who ownes the company or shop we was told lies from start..
August 2023 by Children cartoon
Very rude staff, they don't even let children touch a toy.!!!
April 2023 by D M N
Large store but uninterested staff and items not always available even when listed as in stock on the website.
March 2023 by Shane Cade
Our family have visited on multiple occasions and spent 1000's of pounds without issue....That was until I needed to return something. Some action figures and a set piece were very bad quality and falling apart. The duty manager at the time, Beth if remember correctly, pieced the parts back together and said 'They're meant to fall apart and put back together so I can't see the fault!' I was astonished at this and was sent away.I looked into the consumer rights act 2015 and eventually got her to allow me store credit as a goodwill gesture. We'll be going to the drakehouse store from now on. Other than that, reasonable prices and plentiful parking.
March 2023 by Naif Harthi
I advise that do not buy Nintendo consoles from this store because two days ago, I bought one for my daughter (4 years old). I came to store after one day to return it because my daughter didn?t know how to use it but unfortunately they did not accept the return. They said the is our return policy and because you open it. I said anyone in the world will definitely open it and how can I discover it is unsuitable for my daughter So be careful.
December 2022 by Gail Putland
Can someone tell me exactly where the stores phone is located? I've been ringing several times a day now and it's NEVER been answered once!?
November 2022 by Johnny
Not a good experience at all. My wife and I came here today with the intention of spending at least £1,000, we only spent £200, why? Well I asked staff if I could have a trolley as we only had our cards on us and no cash. When I asked the staff if they had any way of helping me get a trolley they said no. I asked 3 different staff members could I buy in store and get delivered two said yes and one said no. They didn't seem to know anything. My wife and I enjoy going in store but will be giving this place a miss. If your trolleys didn't require a pound coin we would of spent so much more, not the ideal way to run a business, unless you can afford to lose sales like this, due to bad customer service.
November 2022 by Karen O'Connor
Had loads of toys ,age appropriate for our grandsons, so just started our Christmas shopping,arms full of toys???
October 2022 by David and Jax Parkin
A large store which is stocked from floor to ceiling with everything a child could wish for. I wanted a mermaid doll and a set of toy tools. I got both things I wanted at a reasonable price. The staff are friendly and helpful. Parking is plentiful and right outside the store entrance.
October 2022 by Aneese Guy
Thank you so much for not choosing me to work with you guys. Very disciminatory reviews I can see here. I bet my "ethnic name" was probably the issue despite being overqualified.Also...Just look at your 5* reviews! Lol
September 2022 by Paula Shepherd
Bought a car seat and received fantastic customer service from Theo and especially Jodie, who went above and beyond to make sure that the seat I chose was right for me and my car.
July 2022 by Stephanie Glave
Smyths is a good toy shop, had to take a pram bag to smyths to exchange it for another colour, helpful in there, they did it without a receipt which was good of them.
June 2022 by Andrew Hutton
not very pleased at all with my experience, as someone with autism I?m very piticualr about which item I buy.I got home last Thursday only to realise there was something wrong with a doll I chose, went back into exchange it today and the staff laughed in my face, then after they finally exchanged the item for a better one they where laughing at me on my way out. Let?s just say I will definitely not be shopping here again!!!