March 2024 by Matthew Slack
Carried on taking money from my wife's account even though she provided evidence of being poorly and awaiting an operation. Provided medical records and still had to argue for a refund for months and when she went to rejoin she was told she had a debt from her previous contract even though it had ended. Head office don't seem to have a clue what they are doing regarding memberships.
March 2024 by Stump & Twig
Decent facilities, although its often full of litter (empty bottles and cans), changing rooms can be a mess and floors dirty. It's so busy now with folk just sat on their phones on machines, some members walking round bare foot, dirty work boots and jeans and some vaping! It's definitely lost its elite health club look and now feels more like a cheap council gym.Big groups of young lads shouting in the spa like its an ibiza beach party. I would have left by now if there was somewhere else that had the same facilities.
March 2024 by Evaldas Ulevicius
Great gym with plenty of space and new equipment.
March 2024 by Etana-Rae Blake
Amazingly kind staff. Prices are not too bad. Visit there regularly.
March 2024 by Madhurananda Pahar
I found this is the best gym in Sheffield with great environment, clean equipment and fabulous spa and sauna. The group classes are very popular and highly organised. This is not the cheapest option in the area but worth every penny and this is why it is almost full at the peak times. Nevertheless I always find a place to park. I don't think anyone will ever regret being a part of Virgin Active.
March 2024 by Adam Khan
My personal experience at Virgin Active Broadfield Park in Sheffield was nothing short of disappointing and frustrating. Not only did I witness staff breaching members' privacy, but I also encountered fungi in both the jacuzzis and sauna. The staff at the pool were utterly useless, incapable of addressing any concerns or providing assistance when needed. It's disheartening to see such disregard for member comfort and safety.Adding to the frustration, the manager, Phil, proved to be equally useless. He failed to respond to emails promptly and seemed more inclined to pass them on, displaying laziness and a lack of accountability. Furthermore, there's a person of unknown gender (presumably a woman) who frequently enters the jacuzzi and interrupts conversations, behaving as if she were a security guard. This intrusion only adds to the overall discomfort and dissatisfaction with the gym experience. Management needs to take immediate and effective action to address these issues and restore confidence in the facility.I hope you all stay far away from this gym!
March 2024 by Karl Marshall
I've returned to this gym after a 2-year hiatus and generally speaking I'm happy I did so. You pay a premium price for membership of Virgin Active and I was pleased to see lots of brand new equipment on the gym floor, all in good working order. I use the occupancy feature on the app, but the evenings in particular are always very busy and I have to basically use whatever piece is available until it starts to quieten down a little. That's not really a problem as I do circuits and usually have at least an hour to work out, but I do find it frustrating when you have a group hogging the same piece of equipment for 30 minutes. That's poor gym etiquette rather than a failure on the part of Virgin Active however, and I'm sure it happens everywhere.I was a bit disappointed by the lack of dedicated abdominal and lower back equipment, so I do my own thing on the mats for core work. Maybe slightly less cardio equipment could make space for some additional strength kit, but I'm sure Virgin Active monitor the usage and will feel they have the balance right. Everything else around the gym is of a high standard, and I've found the staff to be friendly and helpful.
March 2024 by Gracianna Kengela
Very nice and friendly staff
February 2024 by Lewis Formstone
Friendly staff and laid back atmosphere. Good gym and swimming facilities (and saunas)!
February 2024 by Luke Broad
Great facility and lovely staff.I visited the club around 6pm the girl on the front desk was absolutely lovely. The gym had just been redone inside and you can tell. They have the latest Eleiko equipment ( for those that don?t know its top of the range gear ) as well as techno equipment. Couldn?t fault the gym what it offers for the price, absolute no brainer.Thank you again for the lovely experience. Would definitely recommend.
February 2024 by Leeroy Powell (The Jedi Entrepreneur)
Regrettably, my experience with Virgin Active compels me to advise potential members to consider alternative gyms.A critical issue that arose during my membership was the mishandling of my personal information, which was shockingly shared, thereby exposing me to a known stalker.This severe breach of privacy is both alarming and utterly unacceptable.Furthermore, the situation was exacerbated by unexpected charges that seemed unjustified, adding financial stress on top of the privacy concerns. Efforts to resolve these issues were met with a disheartening combination of delay, denial, and dismissal, undermining any sense of trust or value.The gym's failure to protect member information and to address financial discrepancies reflects poorly on its management and operational ethics.Such experiences highlight a disregard for member safety and financial transparency, which are fundamental to a trustworthy service provider.
February 2024 by MAX AAZADI (Freedom)
Lovely ??
February 2024 by Fiona Scott
I wanted to post a positive review because the negative reviews already available made me hesitant to sign up to this gym at the beginning of the year. Every gym/ health club will have strengths and weaknesses, but overall I have been impressed with this gym and it's had a really positive impact on my life so far.The classes are always busy and you need to sign up in good time. However, I have never yet been unable to attend a class that I wanted to attend, because the waiting list clears quickly. I also see it as a positive sign that the classes are so popular and it feels good to be doing something as part of a group. I love the spin-style classes and the yoga sessions. I have a complicated schedule that changes every week, but there are lots of class options available and I have been impressed with how easy it is to pick sessions that work around my schedule, or to cancel and re-book onto something else if things change, via the app. The pool can get busy at times but it's never been so busy that I couldn't face having a swim. I used to swim a mile twice a week and would probably not use this pool for the same purpose because it can be a little busier than I like. However, for the purpose of swimming 20 laps after a class in the morning, it's fine and it's really lovely to be able to access a pool so easily. The spa facilities are a lovely bonus, too.I have joined up with my preschooler, who is just delighted with the children's pool and really looks forward to coming with me to the club in general. We haven't used the creche yet, but she really wants to give it a go, having had a look round. She loves the small soft play room in the cafe and is keen to have a go on the larger soft play area within the creche. As a former regular climber, I am also really excited to start using the auto-belay walls after I've done the intro session next week. The gym itself is great. Although it can get busy, like the pool, I haven't found this prohibitive. I love the changing rooms, which are always warm and clean on an early morning visit, too.There are some quite unkind comments about staff in the reviews on this page and I am really of the opposite opinion - everyone has been friendly, professional and helpful so far, from the reception team to the cafe staff and the swimming instructors. Overall, I think that this is a very good, albeit imperfect gym that is excellent value for money compared to lots of things that are out there.
February 2024 by Nikki Outram
Ace gym and spa facilities
January 2024 by dominic field
Smooth joining process, great facilities is a great motivator for me.
