December 2023 by Amir Moshiri
I made an appointment for a private flu vaccination via the app on Thursday 7 December 2023 at a cost of £15. The appointment was scheduled for 3.50PM on Friday 8 December 2023.The app notification was showing as pending throughout the day on Friday. I therefore contacted the pharmacy by telephone and was informed that there was a glitch with the app and there was nobody to administer vaccinations on Thursdays or Fridays, and that your price was in fact £10. The person I spoke to confirmed that they would contact head office and request a refund be added to my bank account and that they would contact me once this was done.I did not receive a phone call.I therefore contacted the pharmacy again and was informed by another member of staff that the refund had been processed. I was not asked for any bank details on the call and was not informed as to how long the refund process would take.It is now Saturday 16 December and I have still not been refunded. I?ve sent an email and have attempted to call a number of times, but nothing has been done to reimburse me. Quite frankly this has been an utter shambles from beginning to end. Avoid this place.
July 2023 by Sorin
Should let people know when they can't get the medication
January 2023 by Jessica Le Chat
Just collected my prescription form here and I?d highly rate. I usually order from an online service but they were delayed, my closest pharmacy was out of stock but Whitworth filled it out immediately with great service!
December 2021 by Madelyn Lomas
Friendly and helpful staff.
September 2021 by Lisa Alhadeff
This is my regular pharmacy and I?ve always found them friendly and reliable. They?re always happy to help with questions as well, I would recommend them.
August 2021 by Lisa A
This is my regular pharmacy and I?ve always found them friendly and reliable. They?re always happy to help with questions as well, I would recommend them.
July 2021 by Suzuko Ellis
I use this pharmacy often and without problems. The staff are very helpful, friendly and provide good customer service. However, I was quite disappointed today. I had bought a bottle of ibuprofen for our son yesterday. The male staff member handed it to me from behind the counter. If I can grab products from the shelves myself I always check use by dates. However, this is a bit different now, owing to covid restrictions in shops with the emphasis on taking what is passed to you and trying not to linger too long in the shop. When I checked this morning I noticed there were only two months left before the use by date of September 2021. I thought it was a bit cheeky to sell something without asking the customer if such a short date was acceptable. Ibuprofen is not the kind of medicine kids need to take every single day meaning I would likely end up wasting most of it as it is. I went back to the shop and explained. One staff member said I should have checked the date before purchase. Fair enough that I didn't train my eagle eyes on the bottom of package (the location of the use by date) when I was given it at the time of purchase. However, I think I naturally trusted that I would be provided with something with a longer date on it. Why would I have any doubt? They insisted there would be no problem with using it as it was still in date which is true but I cannot understand why such short dated medicines are sold without expressly informing the customers which in my opinion would represent better customer service. In addition, I received no apology at all. Some people aren't concerned with use by dates but I think they are even more significant where medicine is concerned. Even Tesco online shopping ask if it is ok to continue with purchases if products are close to their use by date when a delivery comes. I was very disappointed. I felt like the staff attitudes were questionable, that I had been wrong to instinctively trust local customer service and that I was somehow being punished for doing so. Afterwards, they changed the bottle for one with a use by date in 2023 and said they generally don't sell such long dated products unless we notice these problems. So, please, always check the dates when you are given any medicine by this pharmacy in case it has a similarly short use by date. Perhaps if customers could grab medicines and check the dates ourselves, this would be less likely to occur, But I was disappointed by this transaction and would prefer to be leaving no stars on this occasion, if that option existed.
March 2021 by Alison Crawshaw
Well where do i start this pharmacy is the best one i have used. They are so helpful and caring, giving advice when needed. Also very understanding when you may need more time to express your needs especially when you are struggling with your mental health conditions. I could go to a nearer chemist but that will not happen ever. And Steve the pharmacy delivery driver always make sure you get your medication before leaving. And in the bad weather walks up the road as van was stuck in the snow. Thank you everyone ???
March 2021 by Hannah Whelan
Lovely staff, prescriptions always ready within 48 hours, great service!
October 2019 by Melodie Ash
I would leave zero stars if I could, terrible customer service. Despite being in desperate need for my prescription they made me return to my doctors to change a minor detail on my prescription despite having full records on file of my previous prescriptions. The staff were rude and wouldn't hold on a few minutes for me to return to the pharmacy before closing up. The staff even stood by winding the shutters down in front of me without even an apology.
September 2019 by Lucy Allen
Great staff & customer service here!
July 2019 by Mick Reynolds
Very speedy service, and really lovely staff.
January 2019 by Ted Jones
Easy to navigate and find what you need.
January 2019 by Lyric Bot
Easy to navigate and find what you need.
January 2018 by Edward Lynch
To sum it up nicely, they are friendly and efficient. I would genuinely recommend them... especially when compared to the alternative provider on Crookes main street.
