March 2024 by Debbie Holland
What awful customer service by the actual post master. Returned a parcel a few days ago through this PO. Day later was delivered back to my address. Been in this morning to ask for help ...would not accept responsibility as said wasn't him was Royal Mail. No common sense was used when applying the label from my QR. code. Nasty guy. Had another parcel to send which i had to pay for. He literally snatched the money from my hand..!! I was upset and angry. 2nd issue I've had with this man. Will not be using this PO ever again
January 2024 by L Whitmill
I had nothing but good things to say about this branch. I have been in here many times and always had good polite service. I'd asked the manager if I could have my parcels delivered to the post office, as I can't get them at home, and rather than just assume, I asked first. He said "yes of course, no problem". I went in to collect my parcel and an older woman approached and said in a very derogatory manner, she was clearly very annoyed, and told me that I'd had another delivery on Saturday and it had been refused by them, and she didn't know where it had now ended up! And then went on to say that I couldn't do it! I looked at her absolutely embarrassed and feeling totally humiliated, there was a queue behind me. I felt an inch tall..... I said that I'd asked if could get parcels sent there. She then said nobody has permission! So, on top of everything she was insinuating Im a liar. What had I really done that was bad enough to warrant that reaction? She could have politely explained that post office don't take in hermes (evri) parcels. That would have been helpful, and i wouldn't have done it again. Great job lady for making me feel like something on the bottom of your shoe! My mistake, I was under the impression that I was in a POST office! If you have a demeanor like that, then you really shouldn't work with the public. I do feel badly that I left a bad review, I'm not that person, but I was shaken to the point of tears and I don't think that is acceptable.
December 2023 by steve rogerson
Friendly staff, always looking to give you the best service.
April 2023 by Dave Plumber
Always friendly and dealt with efficiently even when busy
February 2023 by Denis Nastase
Very helpful nice people!
January 2023 by Dave Banks
My local Hatfield post office wouldn't help with a vehicle tax issue I had and simply dismissed it refusing to help. I went to this branch early, it opens at 7.30am! A young lad took around 1 minute to sort it . I couldn't believe the difference in service. I would travel to this post office again. Excellent service.
July 2021 by Lindsay
Up until a few weeks ago I had nothing but good things to say about this branch. I have been in here many times and always had good polite service. I'd asked the manager if I could have my parcels delivered to the post office as I can't get them at home and rather than just assume I asked first. He said "yes of course no problem". I went in to collect my parcel and an older woman approached and said in a very derogatory manner that I'd had another delivery on Saturday and it had been refused by them and she didn't know where it had now ended up. And then went on to say that I couldn't do it! I looked at her absolutely embarrassed and feeling totally humiliated, I felt an inch tall..... I said that I'd asked if could get parcels sent there. She then said nobody has permission! So on top of everything she was insinuating Im a liar. What had I really done that was bad enough to warrant that reaction? Great job lady for making me feel like something on the bottom of your shoe! My mistake I was under the impression that I was in a POST office! If you have a demeanor like that then you really shouldn't work with the public.
August 2019 by Jonathan Holmes
Excellent Post office, real asset to the area.
March 2018 by Anthony Fleming
Very friendly and helpful staff
Best Post office in the area
July 2016 by Matthew Robinson
Opening times are wrong stated on website and on the door that it's open till 5 30 and at 4 30 it was already locked up with the shutters down