March 2024 by Hannah Grizzell
Excellent customer service on our visit today. We were given space to look around, and walked out smiling. Thanks for all your help Ian :)
March 2024 by Vanessa van
I was not harassed. Left alone to browse but when I needed advice I was given such useful advice by an experienced staff member who clearly knew their products well. I was shopping for a sofa bed and found several good ones. I purchased a 3 seater sofa before from DFS and got to pay it off over 3 years interest free. It still looks very good and electric recliner has given me no issues. Its a leather sofa. I would consider buying products again from this store.
February 2024 by Don Smallman
The shop is so lovely and Tracey was so kind and helpful.
February 2024 by James Ralph
Great place for a great choice of sofas to suit all budgets. Staff not pushy at all But will help when asked and very knowledgeable about fillings and features of sofas. This one?s for me
February 2024 by Donna Edkins
We highly recommend DFS at Cannock. As soon as we walked into the store, we noticed plenty of staff available, who gave us eye contact and smiles. We were able to walk around the store at our own pace and without feeling harassed or pressured. After 5 minutes went by, a member of staff let us know they were there if we would like any help and let us carry on walking around the store.When we finally decided which sofa we wanted to buy we informed a member of staff called Sian, who was more than happy to help us. She offered us a hot drink which we accepted and she asked us to take a seat and she would bring the hot drinks to us. Sian was friendly, very helpful and professional. Sian made us feel at ease straight away and we chatted away to her as if we had know her for years. We fell in love with the sofa but its down to the amazing service we received from start to finish from everyone at the Cannock store, especially Sian, is the main reason we ended up buying the sofa. Outstanding 5 star service!Thank you Sian for all of your advice and for going above and beyond for us. Donna & Brett.
February 2024 by Lyndsey
Awful after sales. I would avoid at all costs.Still waiting for replacement parts for our sofa that was delivered in April 2023 - It is now February 2024.10 months down the line and the furniture is not as it should be!You get no updates, no calls when you are promised them. Customer service ks non existent.
February 2024 by mandy grant
Brought a sofa last week think staff could be a little friendly
December 2023 by Albert Evans
Excellent company to deal with, our sofa bed came early, we are really pleased with it, would use DFS again and recommend.
December 2023 by Sarah
If I could give them a 'zero' I would. We went into DFS to order a sofa for my elderly disabled parents for Xmas. We selected a sofa that was ex-stock (one colour etc) so as delivery could take place before Xmas. All this was agreed with the store. In addition to the sofa we ordered 2 x chairs which had to be made and delivery would be early 2024. We were ok with this and so DFS asked us to pay for the sofa in full and pay 20% deposit on the chairs, which we did. Now, in mid-December we're being told we have to pay for the chairs IN FULL (even though they wont be ready until 2024) before they will deliver our sofa. They are effectively holding the sofa under ransom until they get the 100% payment on chairs they cant deliver. I have spoken to their Customer Service team who tell me its 'their policy'. Disgusting behaviour on the part of DFS and probably illegal under the Consumers Act. Let the buyer beware....
December 2023 by Clyde Scott
No pressure selling, approached when we entered the store and told if we had any questions just ask! When asked questions where always answered and explained. Only downside is the 12week delivery time.
November 2023 by Mike Shepherd
Excellent service by John and great choice of suites.
October 2023 by Teresa Bartlett
The quality of the basic bed settee which is the only item l asked about was very inferior. The assistant said it was ok for one or 2 sleeps a year so what would be the point in paying £649.00?
October 2023 by Matthew Smith
Honestly the reason I give 5 stars is the staff and the level of customer service they provide, my fiancé and I was both offered a hot drink as we was walking around, we saw other customers also being offered hot drinks, this was a nice gesture as it was a cold day as well so was nice to be offered, then when looking at the sofa that we was wanting, one of the staff member (unfortunately, I cannot remember his name but he was a younger gentlemen with very nice tattoos) came over to us and asked us if we needed any help or any information on the sofa we was looking at to why we all went over the dimensions of the space we had available and the dimensions of the sofa to see whether it would fit or not, we was not pushed to purchase anything, we was given all the information we wanted and due to the genuine high level of customer support and friendliness that we received we purchased the sofa we got the information on, I highly recommend DFS in Cannock, I've been to a few DFS now to look around but the staff in the Cannock branch go above and beyond
October 2023 by Sarah Jane
Nice place didn't find anything I wanted today but would definitely visit again
October 2023 by Becky Hathaway
Excellent service very helpful staff to buy our new sofa