September 2023 by louiseharvey100110
Lovely place great clean rooms lovely breakfast n a big family room only thing we found is that on the return to home we all have sore throats n colds i think this is due to not enough circulation in the room beds felt damp n cold n for obvious reasons window doesn?t really open the rooms need more ventilation other than that was very happy with our stay helpful n friendly staff n suited our needs it was much easier staying in the hotel with children than staying with our family will definitely visit again
September 2023 by David9456
My wife and I stayed here along with my daughter and her family and we had a really nice stay. We were checked in by two smashing young men and our room was very clean and tidy. Despite a lot of contracting staff staying at the hotel with many vans parked outside we never heard any noise and we had completely undisturbed sleep.
September 2023 by Navigator48975750817
Great rooms. Nice and quiet. Staff really friendly and helpful. Receptionists really helpful and friendly as well. Breakfast very good and again bar staff really engaging and friendly. I would stay here again without hesitation
September 2023 by scott0442003
After recent visit to premier inn in Epsom I was worried to visit another one after a really Negative experience. However what a difference. The room smelt, looked and was clean even down to the little details . Special shout out to Rosie who spent all day sourcing me a fan as I can?t sleep without one . Very friendly and nice and made us feel welcomed so thank you Rosie ! Brewers fayre next door food was great . Did wait a long time and realised order was missed however manager did apologise and did offer drinks so all in all was a good night
September 2023 by Y6539UGsteveng
All members of staff where very helpful and could not do enough for me. From me asking for my room to be freshend up to my work clothes getting washed. thanks ( Lucas Rosie Joe Libby Jill ) would highly recommend.
September 2023 by sarahcP3638HO
Booked for one night as attending hospital nearby. Staff are the best asset to this hotel. Reception always manned and everyone spoke whenever you passed. They waived the early check in fee which was kind. I just think there's something about northern hospitality- they seem cheerier up north ! Room very clean. Pub next door - bit shabby around the edges but food ok. Again, staff there the better aspect. Nice welcome at breakfast. Breakfast was good, as you would expect for a premier inn. We ate at 9am. Only criticism was the hot breakfast fayre was cold.
September 2023 by 401RichardB
We needed to break a trip south on the M6 with a stay somewhere in the Midlands. This hotel was perfectly located near Stoke-on-Trent. It a near the M6 but in a very quiet area. Excellent value for money and a good breakfast set-up with gluten free options
August 2023 by theaannyan
I was very impressed with the Premier Inn! It was clean and had a great room set up. I especially enjoyed Tommy at the reseption desk. He was friendly yet professional. He answered my questions, and went out of his way to make me feel welcome. I will defiantly recommend Premier Inn to my friends and family.
August 2023 by Freedom787855
Dirty bathroom, fan so loud it was like sleeping on the runway at Heathrow! Reception was unattended a lot of the time. Asked for a room close to the entrance due to disability and was told it wasn't far from the lift so I'd be OK!
May 2023 by Marie M
Warm friendly welcome on reception, thank you Rosie! Family room was fine, we stayed for 1 night with our 12 year old. His bed was made when we got to our room. Shower was lovely and warm. Good nights sleep and decent dinner and breakfast in the brewers fayre.
May 2023 by Alisdairp2132
Hotel was as expected from a premier inn but the restaurant at breakfast was seriously under staffed and couldn't cope with number of guests wanting to eat. The poor staff (just two of them) struggled on as best as they could, one disgruntled customer after another. The cooked breakfast items were disappearing faster than the chef could cook and at no point was it possible to actually make up a full breakfast (never mind take all you can eat). In simple terms, if you don't have the capacity, don't take the bookings, and don't advertise and sell a product that you can't provide.
April 2023 by 296evelyng
Very comfortable bed, good car park. Despite asking for room to be cleaned, in particular changing cups and glasses and cleaning bathroom and also leaving the Please Clean My Room Sign on the door handle nothing was done. We asked daily and daily took the cups and glasses to reception where we asked again for room to be cleaned. We saw our room number added to the cleaning rota and a note was put on the Hotel system but still nothing. Premier Inn dsay that you can ask for your rrom to be cleaned, BUT IT'S NOT TRUE. Not the first Premier Inn where we have had this issue. Basically PRICES UP, QUALITY and SERVICE DOWN.
April 2023 by donnahj2
We stayed a part of a youth basketball team, the hotel was very accommodating and helpful with our booking, staff were very welcoming and friendly. It was an effortless and comfortable stay and good value.
April 2023 by kirstinLP
We had a wonderful nights sleep at the Premier Inn, we had a family room which had plenty of space, the beds were super comfy, the room was clean, and it had tea & coffee facilities. The breakfast was great in the morning with plenty of choice, the staff were friendly and the parking was fantastic.
April 2023 by Susan
Vey informative and helpful. A good place to go if you need to know anything
