January 2024 by Billy DALE
This pharmacy is not one for the top of my list .i would give them 1 star even that is to much ..you call them to check on your prescription .no answer .they hang the phone up on you they let it ring and ring ..39 calls i rang on one day they hung up 5 times without uttering a word how the hell do you know if your meds are ready when they dont answer the phone .they dont even send a text to let you know if your meds are ready ..its gone down bank since all the staff left and new took over ..sorry but any one else having same probs
December 2023 by Richard
For a business that provides medicine, it's not great that they don't have enough staff to even answer the phone. If you call, the phone cuts off after 40 rings so you'll need to try again... (yes, you read that right!)
November 2023 by Lynda Barlow
The staff seem to be working to get on top of the situation they walked into and wasn't their making. Keep up the good work, you in my opinion are clearly getting things back to how they were.
October 2023 by sharon ashley
Suppose to have my prescription delivered. It never turned up. Phoned them asking if it was on its way and got its here but we can't deliver now. Your have wait till Monday.The place has gone down hill since its been took over. I will be changing pharmacists.
September 2023 by Janice Chapman
I waited 4 hours before I tried to pick up my prescription, told by the nurse it would be ready in one hour. I thought giving the pharmacy an extra three hours would be good enough.A very rude young female pharmacist told me "it's not ready, it'll be an hour". So I tried to explain the above and all I got was "Have you been in before" I answered "no" and she repeated "it's not ready, it'll be an hour".This is the most surly, rudest person I have ever been served by. They often don't have the prescription ready, but she was the worst. I will make sure ALL my prescriptions in the future go to the other Kidsgrove Pharmacy, who have always been very pleasant.
August 2023 by Gareth C
Absolute shambles there this week, people fed up with waiting excessively etc.
July 2023 by Richard Hill
This is probably one of the worst chemists in Stoke on Trent for customer service and satisfaction. Unreliable service and totally unhelpful in all respects. My advice is go to another chemist and give this one a miss. Staff are next to rude and abrupt. I can?t imagine how any doctor?s surgery would advise using them.
June 2023 by Karen Capewell
Shout out to Mica, fabulous customer service today. Clearly knows her patients. Thank you.
April 2023 by Susan Dyer
Good service.
March 2023 by Jilly Loska Loska
Excellent, prompt service from friendly staff.Prescription received the next day after request in at Drs.
August 2022 by Jayne P
After the fourth time in a row of this pharmacy getting things wrong I changed to Tesco. Best thing I ever did.No lengthy queues at TescoNo errors at TescoIt seems the staff are fine but their processes were lacking.
January 2022 by sheilakp52
Great service, always busy, seems non stop for them but always efficient.
January 2022 by frank atkins
Very helpful and friendly staff
January 2022 by Michael Hulme
In and out very quickly
October 2021 by mick mchugh
People need to realise these are busy places and staff sometimes can have an off day.Always found them to be excellent.
