August 2023 by Clare Lynch
I brought in some gold that my nan (has now passed) left me. I received a very professional service and a nice chat with one of the lady employees, she was very kind as I started to get emotional regarding the circumstances. I would totally recommend their services. And if I need to deal with them again I would definitely be returning. Thank you
July 2023 by Josh Bowater
Way too expensive and time consuming for batteries and watch link removal. Only told the price after they split the watch bracelet, and even then it took an hour and "removed one pin the wrong way". Avoid.
June 2023 by Christopher Whelan
I was on the look out for a certain style engagement ring last year. I have worked in the Birmingham jewellery quarter for many years and was expecting to visit and look around there.By chan e on a day off I visited City Jewellers and spoke to a lovely member of staff called Chris. She asked what I had in mind and I explained the specific style I was hoping to find.I was offered a seat and Chris went to find something that matched my requirements.I never expected to find 'the one' that day. But I did. It was the first ring I saw. I just knew it was perfect.I had it resized and was told a few weeks, but it was available early. I asked if they would hold onto it for me due to my plans to propose being further away, and they did.Amazing service. And thank you.
January 2023 by L Sylvester
Terrible customer service, rude and obnoxious. No updates on collection, had to ring them and it was already done. Asked for refund on the phone and the owner got aggressive and put the phone down. Avoid like the plague
October 2022 by james hateley
Great place, friendly staff keen to help. I recently popped in for some help and they quickly and easily sorted me out! Trustworthy and helpfully! Staple of Lichfield city Center.
August 2022 by Rob Gadsby
Serviced my watch..very happy..excellent service..nice people. Would highly recommend
August 2022 by Susan Jones
Disappointing don?t seem interested in.altering a ring maybe a different story if you?re purchasing from them
July 2022 by Vanessa Cox
During my visit, I encountered really helpful, friendly and understanding staff; I will definitely use them again.
July 2022 by Louise Aston
Shopped Thursday 24 June for two items both for ladies one a leaving present and the other a 21st birthday present. Adam and the ladies very helpful had time for me not rushed presents wrapped beautifully. I would never go anywhere else and always recommend City Jewellers to family and friends.
June 2022 by Richard salse
Very friendly and helpful staff and excellent service and product. Thank you again for such an easy transaction.
April 2022 by JJones MDM
Short story:Fantastic staff and beautiful stock, terrible out-of-house ring sizer who doesn?t do this otherwise superb jewellers justice.Long story:I bought my fiancée?s engagement ring from here in January 2022. I knew the ring would need resizing and was told it would take around 1-2 weeks. I didn?t propose until March 7th 2022. We took the ring back the following day and were told we wouldn?t get it back until late April (far beyond the 1-2 week estimate I was initially given). I proposed at a time where I?d expected to receive the ring back after resizing in time for seeing my fiancée?s family who live abroad when we go on holiday to Italy in early April. The company?s sizer had apparently gone on a lengthy holiday to Thailand with no date given on when he would be back.The staff were extremely sympathetic and went above and beyond for us to make sure we would get the ring back in time and ensured that the ring would be made a priority. Thankfully, we received the ring back by late March, just in time for us going away on holiday. Only issue being, the sizer clearly hadn?t quality checked the ring as it was now missing two stones.After my fiancée?s excitement of finally getting her ring back, we had to drop it off to be amended yet again for a further week. When we dropped the ring off, staff were very understanding and sympathetic and a gentleman who I believe to be the manager was extremely polite and even offered to drop the ring off at my fiancée?s work given that we were unable to pick the ring up before going on holiday due to work commitments (which he generously did in fact do for us).The ring is stunning and my fiancée is over the moon. The staff have been fantastic for us. The store is beautiful and boasts a wonderful range of jewellery, but no way should my fiancée have had to have waited almost a month to finally wear this ring. Unfortunately this can only reflect on the company itself and I?d love to rate this 5 stars, but our experience has been below par courtesy of the ring sizer that this company uses.
March 2022 by Paula Kedge
What a lovely shop well laid out, the staff were friendly and helpful.
February 2022 by John Williams
Very helpful and friendly service excellent
October 2021 by Steve Percival
Yea g8 got new watch and took my old one in for repair
September 2021 by Richard Lloyd
Excellent service, and an interesting range of stock.
