December 2023 by Annetta Birch
Did not buy anything
October 2023 by Helen Mccance
We recently took our grandson to buy some new shoes , i can highly recommendFriary Shoes in lichfield , from the moment we walked in we were made to feel welcome , the service and care we received was outstanding ! Nothing was too much trouble , we purchased a lovely pair of shoes and have a very happy grandson who is enjoying showing everyone his 'new shoes' . We will definately return when he needs a new pair ! Thankyou to all the very smiley staff at 'Friary Shoes'
September 2023 by J Welsh
Thankyou again Friary Shoes for excellent service. The young man who fitted my son?s school shoes today is a credit to you. He used his expertise to make sure of a good fit when foot width meant we were limited to choice so close to the start of the new school year.
August 2023 by Jacey Mack
I took my elderly Dad in to the Lichfield store in the hope of finding slippers yesterday. We had a lovely friendly greeting as we entered the store and Erin, our assistant could not have been more helpful. With some assistance from her colleague (unfortunately I didn't catch her colleague's name) Dad had his feet measured and had a large selection of slippers brought down to try on. The staff were so helpful and extremely knowledgable and we left with a perfectly fitting pair of slippers. My Dad rarely gets out shopping but I'd like to thank Erin and her colleague for making the whole experience so pleasant.
August 2023 by Julie Livingston
A massive thank you to Lilly and Mark today. They were so patient with my Granddaughter kind friendly and helpful. They made her experience of having her feet measured and trying on lots of lovely shoes very comfortable as she doesn't really cope well. A big thank you two I just wish other people were so understanding and patient with children who struggle. ?
August 2023 by Dina Beeney
Visted yesterday to purchase new nursery shoes. Despite the assistant acknowledging there was a minimal amount of choice for us (due to most of the children?s area being black shoes) and my husband spending £50 on work shoes we were still charged the £2 measuring fee. Have also ordered an online measuring gauge as I have no confidence in the measurement that was given, (up 1.5 sizes in 5 weeks?!). We will go elsewhere in the future.
August 2023 by Thomas Evans
Good customer service... just don't always have what you want
August 2023 by Kirsty Stevens
Personable, friendly, well-trained and efficient staff. A wide range of shoes available in the "back to school" range sizes my children required.
April 2023 by Marcia Goodhead
The shop offer credit notes or exchanges only, no refunds. Credit notes are only valid for 6 months. They do not inform you at the time of purchase, even though I told them it was for a gift
April 2023 by Caroline Minor
Tried to get a pair of white trainers for myself in a size 3 1/2. I was told that they don't sell that size. ??????
April 2023 by Judith Marshall
Extremely helpful, knowledgeable and friendly staff. Bought two pairs of Sketcher shoes.
February 2023 by Andy Raven
Phoned to check an item. Service was first class.
February 2023 by Caroline Fielden
The staff are friendly and helpful even during busy sale periods. However, be warned that they will only exchange or give store credit a policy which is not well publicised in store. Found this to my cost today so I won't be shopping there again.
January 2023 by Ed
Really impressed with the friendly service. The assistant Mark was very approachable and my young son really related to him
December 2022 by John Wheeler
Very pleased with the service, nice young man looked after me
