December 2023 by Rai Dodawh
Professional staffing of a professional company from start to finish! Turnaround for the bicycle servicing was quick, if I'd have brought it in earlier I'm sure I could've had it back the same day, although the next day was good enough.Needed a new chain, as the old one had broken also two innertubes. Opted for the Bronze service package, which is well worth the money, not being an excessive cyclist.The gears had been a little problematic for a while, which I think put strain on the chain, although when the bike was returned, the gears responded well under the usual pressures.I think even the bell recieved some TLC!I hope the company is duly proud of all their staff....
December 2023 by sharron finch
Fab service thank you to Craig who serviced my car highly recommend
November 2023 by Raymond Henry
Professional staffing of a professional company from start to finish! Turnaround for the bicycle servicing was quick, if I'd have brought it in earlier I'm sure I could've had it back the same day, although the next day was good enough.Needed a new chain, as the old one had broken also two innertubes. Opted for the Bronze service package, which is well worth the money, not being an excessive cyclist.The gears had been a little problematic for a while, which I think put strain on the chain, although when the bike was returned, the gears responded well under the usual pressures.I think even the bell recieved some TLC!I hope the company is duly proud of all their staff....
November 2023 by Janice Barton
Halfords replaced both rear lights. Price and efficiency was excellent
November 2023 by Stephen Kedge
Great service today. Went in with a blown headlamp an it was replaced and installed within 10 minutes...Thank you very much
November 2023 by Pennie Chapman
Went to get a steering wheel lock for my car after an attempt theft in Sutton Park. Sam was very helpful and showed me how to fit the lock and gave good advice about keeping the car safe! Thanks Sam !
October 2023 by Faye Allen
I want to thank Dave the manger who works here. We came to your store a bit stressed we couldn?t get out car seat to fit properly in my in-laws car. He came straight out to us and helped us sorted the car and now we know our little one is safe in her car seat. Thank you so much.
October 2023 by Lisa Bassett
Friendly welcome. Bulb expertly and quickly fitted. Online booking was easy and very convenient. Would definitely recommend.
October 2023 by Heather Gardner
Staff are always helpful and have good product knowledge /advice. Great fitting service. Definitely recommend.
October 2023 by Papa pops
Never fails me always got the parts I needThe staff are excellent and offer plenty of services car wise that is and other things mechanical that is
August 2023 by Evie B
The bike repair service in this store is first class, Shaun and Dan couldn?t be more helpful! Ive been helped by Shaun three of these times and he is so polite and knowledgeable, and Dan today who was also fantastic. They are a credit yo your Lichfield store.Usually I tend to try and ?shop local? using more independent stores but twice I tried the other bike shop in town only to find them nice but uninterested in my business. Since then I discovered the bike guys in Halfords and Ive been four times since with four different bikes (one mountain bike and three BMX bikes!) My son and his visiting friends like to do lots of skids and jumps on our farm and the bikes take a beating. Ive not booked any of the times we visited and they have always found time to squeeze us in, once for a new inner tube and the other times for general services and brake issues. All of the visits were for my son and his friend who are both 11 now. They are knowledgeable, helpful, friendly and cheaper than the independent shop and I genuinely can?t recommend them enough. I promise that if you visit them you will not be disappointed.
August 2023 by Marc Smith
Despite previous bad experiences with Halfords, this time it was a good experience.A failed headlight bulb meant that I needed a quick solution and went here on the off-chance they had what I needed (specialist bulb XID Xenon) and they did.Even better, they were cheaper than a well known car spares company - my purchase was a genuine item too.Halfords, you have redeemed yourself from previous awful experiences.
August 2023 by Alex Johnson
EDIT: I will leave my original review below for context, but I've upgraded it to 3 stars as I went into store and Dave (Manager) looked after me exceptionally. He made up for most of the shortfalls and has offered a refund for the products. It seems that if you speak to the staff in store, you'll be OK. Just don't take any advice from the online chat or the customer services team - they have no clue what they're doing!After WEEKS of back and forth to this store, I've managed to find out (through an actual expert's advice) that all the kit they sold to me, promising of its suitability, is of no use whatsoever for my car.I am now waiting for the incompetent online support team to respond to my complaint and issue a full refund on all of it. After buying the kit which they told me would be easy to install myself (but was actually missing all instructions), I asked the agent online if they could install it for me for a fee, he assured me they could. A trip to the store later, and it turns out they (and any other store) cannot. So they sent me to an Autocentre, who (you guessed it!) ALSO could not do this.I won't be using the online store again, and will certainly only be returning to the Lichfield store to receive my full refund once it is arranged.
August 2023 by Dean Borgazzi
Excellent service this morning on my fiat ducato campervan...needed a headlight, which can be awkward to change, but 5 mins it was done
August 2023 by Jonny L
Excellent service from your staff, a gentleman named Shaun in particular. Polite, knowledgeable and honest. A credit to your company.
