February 2024 by Louise parker
I had a worrying problem with my vision. The team conducted a very thorough examination and diagnosed the issue with advice and reassurance. Burton hospital later confirmed this was spot on. They are experts in all matters eye related not just eye tests.
February 2024 by Ebony Horton
Amazing service the staff are friendly and helpful. Was able to have a walk in appointment, I was seen within five minutes and staff communicate and talk you through the process of the tests and then discuss the results and pictures. They have advanced equipment and technology and the staff are so kind and funny. £30 for the whole eye test, absolute bargain for the service. Will definitely be returning for my next check up :)
January 2024 by Dee Milner
Have really not been happy with the last pair of glasses I?ve had from Vision Express. I have previously used them and they?ve been fine. I think the issue is the lenses they now use there. I had been back numerous times for adjustments which they have done but after 10 months the glasses I?ve had are still not right. I won?t be using them again.
December 2023 by Diane Segal
Absolutely awfull: avoid avoid avoid: I was sold insurance but not told about how much the excess was. I was told any problems the glasses would be replaced like for like. When I took a broken pair back and challenged that there was no documentation that I signed to agree to the level of excess, the director told me that?s the way it was and it?s not changing. Forced to pay the excess I hadn?t agreed to. The staff were very judgemental. Never going here again! As a health care professional I was appalled by the way the staff treated me!
October 2023 by Little Kitty
Brilliant! Staff are lovely, respectful and help where they can, eye tests get done very thoroughly and there's a good selection of sunglasses (I didn't look at other glasses as I don't need them). Excellent!
September 2023 by Faye
Ever since sue went off sick the prescription lenses that have been sent to my house have been wrong. This is 3 times in a row now, I?ve had enough. Just opened a batch today and what a surprise the powers are wrong AGAIN. No communication or notes from my eye test/ contact lenses test which was months and months ago. Like how many times can you get it wrong??
August 2023 by Helen Matthews
I am not sure about vision express options some people like it and some may be I don't know
April 2023 by Richard Beaumont
Really good experience. The eye test was super efficient and I was given on the spot advice to meet my needs.
April 2023 by John David Marsh
Went with a eye problem today. I had an op ointment. And was given first class treatment. Could not fault them. I have been going there for a long time 20 years +. And it is like this on every visit. Thank you Pav&staff. Cheers John Marsh
April 2023 by Christine Hill
Excellent service from the staff, as usual. Patient and helpful. Used this branch for many years and wouldn't dream of going anywhere else.
February 2023 by Tracey Cornforth
My husband and I have visited Vision Express in Lichfield today for our eye test. The customer service was top quality. The staff were extremely knowledgeable and so helpful. Nothing was too much trouble. My optician was excellent and Sarah was so helpful in helping us to choose glasses. I would not go to any other opticians.
January 2023 by Ross Fellows
Booked an eye test the same day, very swift and professional service.However the prescription was far too strong and I had to go back to vision express (different branch) for a second eye test and a new pair of glasses.
December 2022 by denise downing
Excellent service, had previously used Vision Express within a Tesco Store but the shop in Lichfield was so much more professional will definitely recommend them
December 2022 by Richard Edwards
Very warm and welcoming staff . Highly recommended and will hopefully continue to use as long as possible
November 2022 by Denise Field
Excellent service from Vision Express Lichfield from my test to consultation afterwards.The efficiency and care replacing lenses for existing glasses that held a lot of sentimental value to me was also 5 star. Well done to the staff for making me feel like I count 100%.Thank you all.
