January 2024 by Laura Devine
Me and my partner have just came into here to get our fingers sized up and Jane/Jayne was so friendly and helpful! Made me and my partner feel very comfortable as soon as she walked in. This lady is a credit to your store and her customer service is amazing.
January 2024 by Julie Mcmain
Excellent service received from Adam. He was so knowledgeable and helpful on the watch we purchased ??
December 2023 by John Egginton
Went in for a watch, wow what a guy Adam is, he spend the time with us and his knowledge of the watches were brilliant. This made the selection a lot easier and with that kind of service we did not have to visit any other shops. Went home with a lovely watch. Thank you Adam
December 2023 by Isaac Fallows
I just wanted to post a review of my personal experience in the Hanley branch and give a massive shout out to Adam. He was very knowledgeable, very professional and most of all patient, spending a considerable amount of money on a watch is never easy but thanks to Adam it was a pleasant and enjoyable experience, also his after-sale service in explaining all the options over warranty were spot on and crystal clear. Highly recommended can?t fault you Adam thanks again ??
December 2023 by Chloe
I just wanted to give a big shout out to Amy at the Hanley store! She?s recently served me and my partner with the most amazing rings one of the rings needed to be ordered in due to size and as soon as the item arrived within the store Amy rang to let us know and booked us an appointment to arrange the collection. 10/10 customer service and attention to detail. Highly recommend this lady if you visit the store you won?t be disappointed. Keep up the hard work and thank you once again for the service you provided im sure we will be back in the future to purchase further items. Overall a big thank you to Amy, Jane and Adam what a great team they are!!
December 2023 by Kenneth Hopkin
Thank you Adam,you were very attentive firstly helping me sort my original watch out and giving me very useful advice, secondly helping me choose a new watch which I'm very pleased with.I will use this shop again.
November 2023 by Lee washington
Fantastic customer service this morning by Alma. She was very helpful, friendly and went above and beyond for us. She was very professional and helpful ? well done Alma
October 2023 by meg x
Went there today to purchase a watch for my 18th birthday, Adam served us, he was very attentive, we discussed what I wanted and he helped me chose the right watch, his knowledge surrounding the topic was brilliant and incredibly helpful. At no point did I feel pressured into making a decision, we saw the same watch in another jewellers but due to Adams customer service and warm manner, I wanted to go back and purchase from him. Once the sale had been made he continued to help with sizing and make sure it was the right fit, even though the shop was quite busy.
October 2023 by Diane Lydon
This review should have been done a couple of weeks ago, so apologies for the delay! I recently purchased a watch from EJ Hanley for my husbands 60th birthday. The watch wasn?t in store for me to see so the assistant arranged to have the watch sent to them so I could see it first hand. This was all done without fuss or expectation that I would make a purchase, I was kept up to date on when the watch would be in store and a time arranged to call in. On the day the day I went in, the staff were lovely. Friendly but still professional, very informative about the watch and gave me time to make a decision without any pressure. From start to finish, it was without any issues. Needless to say I purchased the watch and cannot wait to see my husbands face when he opens the box! Just to say as well, I have used EJ Hanley a couple of years ago , again for a watch for husband ( I think there?s a pattern here!) and on that occasion the staff were just as lovely, helpful and professional , many thanks
October 2023 by John Williams
Lost count of the amount of times I have had jewellery and watches from Ernest Jones. It's my "go to" place. Always great customer service. Highly recommended. Give them a go you won't be disappointed.
October 2023 by Hannah-Alice Brown
Hanley Ernest Jones has been absolutely incredible!I've had quite a bit of stress trying to track down my wedding ring. After 5 failed attempts to find my ring, Hannen from customer service was amazing and found it!I later rang the Hanley Ernest Jones store and spoke to Adam. He was equally incredible and very professional. He put my mind at ease and did a superb job! I've been to many Ernest Jones stores, but the Hanely team are by far the most friendly and helpful team I have met.Thank you so much Adam from Hanley and Hannen from Customer Services. You guy's did amazing. I really appreciate all your hard work. 10/10!
October 2023 by chrisbc80
Adam at the Hanley store was a massive help today. Gives you faith in an honest store now a days. Thank you. See you tomorrow for my collection.
October 2023 by Daniel Swift
I have been into the shop today met a wonderfully lady called Georgia she showed me all of my possible rings within my price range I would highly recommend
October 2023 by susan jones
Purchased a watch today, from Ernest Jones. The Manageress Jane was very helpful in helping me choose the watch, was also very friendly and pleasant. So thank you very much for all your help
October 2023 by gaz d
Called today about having a ring made, unfortunately they were unable to do it but took the time to give me some good advice and recommended another local jeweller who may be able to help. Very helpful and knowledgeable.