November 2023 by Anthony Hibbs
Holiday saved!Had an irreparable puncture as we left home for a holiday, despite it being early on a Sunday morning we were back on the road half an hour after being recovered by the AA to Kwik Fit.Friendly staff, the manager Josh was great, turned a stressful situation into just a minor inconvenience.Pleasant waiting area, clean toilets and none of that gunk on the wheel.Absolutely recommended. Thank you Kwik Fit
November 2023 by Ade Thomas
Phoned Kwik fit Newcastle under Lyme late Sunday afternoon spoke to Josh he explained it was too late for and exhaust inspection and asked if I could call in first thing Monday morning which I did about 9am. The exhaust was inspected and I was told it needed a new sleeve to connect two sections of the exhaust the new sleeve was fitted and I was on my way within 30 mins Josh and the team were very friendly and super efficient and the customer service I received was first class. Thank you all.Adrian.
November 2023 by Jon Eardley
Fantastic service and a swift turnaround. I called ahead, the tyres were in stock and when I arrived Ben Hughes and the team sorted me out in less than 20mins for a pair of front tyres on a Sunday afternoon; what more could you ask for! Brilliant stuff.
November 2023 by Jodie Yearsley
Such kind and honest service. I was met with great customer service and just pure kindness, Ben is a credit to the company and more places need people like Ben to just be nice. I had a problem with my coolant, although it might have been a small problem- I was really looked after and made sure I was happy before I left. Thanks for your kindness and honesty- won?t be visiting any other garage, other than yours.
November 2023 by Dave Matthews
Brilliant service and friendly staff!My exhaust heat shield was loose, they looked at it really quickly despite being busy, fixed it and best of all, said it was free of charge! Just goes to show what a great business this is! Thanks so much.
November 2023 by Ian Wilkins
Would like to take this opportunity to thank the lads at kwick fit Newcastle ... Me being a div left my phone in a taxi and somehow ended up at kwickfit the lads answered said no problem come and collect as long as know the password .. and wouldn't even take a drink as a thankyouSo here's to the lads at kwickfit Newcastle under Lyme big big thankyou maximum respect highly recommended guys ... Nice one lads really saved my life there.So yes here's a massive thankyou lads really did me a solid there huge thumbs up I dnt know which member of the team actually found my phone or would thankyou personally but have to thank u all .
October 2023 by The Lost
Josh and his team are absolutely amazing. Came in on a Sunday morning with a emergency replacement.. Got seen to in minutes. Was out the door within the hour with 4 new tyres and a alignment. Matched a price of a tyre I wanted so that I could afford so couldn't be happier. highly recommended
October 2023 by Stephanie
The supervisor was very unhelpful. I told him I thought I had a slow puncture and he didn?t even bother to look. Just said an hour and a half wait. I told him I couldn?t wait that long as I was out delivering and he didn?t even offer to put air in or give me any other garages to try. But don?t worry. I went to ATS Euromaster down the road who were great. They didn?t have the tyres in stock but put air in for me to keep me going and told where else to try. Brilliant help from happy friendly people.
October 2023 by Darren S
Booked my car on for an MOT after my usual garage lost its tester. Car failed with some specific fixes (wing mirror, washer jets and parking brake) they showed me the issues explained what could be done to rectify at the lowest possible cost. Car went through second time with a small charge for labour. Smashed it lads, keep up the good work ??
October 2023 by Andrew Bould
I came in the day before to book my car in for sometime in the week. The man who dealt with me named Josh was fantastic.He had a quick look at my tyre which had two nails in the side which even I new couldn?t be repaired and he gave me a really good price on a new tyre. He said he would have to order my tyre in for the next morning which was a lot earlier than I expected which was great. I went in next morning to get it done and I did have to wait for just over half an hour which was fine as I saw how busy they all were and how hard they all were working..Thank you again from a very satisfied customer.
September 2023 by Jeanette Rowley
Absolutely appalled at Kwik Fit Newcastle under Lyme. If I could give no stars I would.My husband asked for new tyres but more importantly wheel alignment as he had just had work done on the van which had knocked out the alignment which was pulling the van to the left. He was told the work could be done, told a price and advised to leave the vehicle for 1 hour.On return my husband did ask a young worker if the tracking was out much who told my husband that only the tyres had been replaced. On questioning this the manager Tom assured him the alignment had been done and charged him accordingly.On driving home my husband felt that the vehicle was still pulling to the left and telephoned the Newcastle branch when home to again ask if the work had been carried out. Again assured it had, so we then asked for the print out of the alignment test only to be told the printer was not working. Following this our calls were not answered. As we were then being ignored, I then rang head office to voice our major upset and concerns and after investigating confirmed that the wheel alignment had NEVER been performed.This is absolute fraud and neglect putting customers safety at risk.Head office have sent us to another branch who have also confirmed that alignment has never been performed.The manager at Newcastle under Lyme needs repremanding if not sacking. We will not be returning again.
August 2023 by ricky reilly
Popped in hear yesterday.Very helpful bunch of lad and very knowledgeable. Will 100% be coming back. Would highly recommend ?
July 2023 by Charlie Lomax
Had a voucher of £75 for previous bad and wrong advice and poor service. I needed a new tyre so thought ? I can use this voucher towards a new tyre. So wrong. ! I rang my local centre at 8.30am on Saturday 22nd of July.( Newcastle Under Lyme) No answer, rang continuously till 10am no answer, rang customer support and they couldn?t get through. Rang till 2pm no answer, go through but phone put down on me. Rang customer support again they said if they are fully booked they sometimes do not answer phones. !! Unbelievable. Customer support tried other centres but no tyre size available. Said ring again Monday to order said size and brand. Day completed wasted. Terrible service.
July 2023 by David edwards
Just a quick shout out to the lads at Kwik Fit Newcastle Under Lyme I went in with my mobility car on Saturday as I had a puncture in my tyre and was panicking as I was going to Cornwall the next day and give them credit even though it was nearly closing time they sorted me out so thanks for that all you that work there are very professional and caring I would recommend you to all my family and friends
July 2023 by Darren Mountford (Dazzlar is here to stay)
Because I paid for a recharge which from what I understand the system is flushed with anti bacterial agent, this obviously did not happen as it STINKS to high heaven.***************EDIT 5th July 2023**********If the technician from Kwik fit had told me it takes a few days for the solution to work its way through the system I would have left a glowing review, the AC is now ice cold and has no bad odour what so ever, but that needs to be communicated to customers, how would I know it takes a few days to work itself through. Its brilliant now so a job well done just need to communicate with the customers better.
