November 2023 by Darren Gallimore
We came today for some food and a drink. I got my cold sandwich and drink and sat down with my partner who had a hot drink and waited for her hot food. We waited and waited until in the end, I had eaten my food We both had drunk our drinks and STILL no hot food. We asked a member of staff who told us there was at least a 20 min wait for hot food and we should have been told upon ordering.Terrible lack of customer service which was emphasised by having to wait a further 10 mins for out refund .
October 2023 by Joey Hehir
Had to pop in to to get some cloths for my new job and I was happy to see the quality of the cloths on offer at prices that I thought were quite reasonable. £27 for a pair of jeans.My only issue was that the store did not have many clothes for my size. I?m not a big guy but all the clothes for males were main size 34-40
October 2023 by Roger Shepherd
What a useless shop. For the larger male this is a waste of space. No staff to assist, wasted half an hour trying to find items. If I was a large sized female the choice is good. Only recommend to my worst enemy.
September 2023 by Tanya Vittorio
You need to teach your staff about hygiene. Young woman working on the tills at the wolstanton store thought it was appropriate to sneeze into her hands. Then pick up my food products and put them through the till. I felt sick. She should have put some antibacterial gel on her hands. Had to wipe all items down with antibacterial wipes. Not good enough M&S. just not good enough.
August 2023 by max coo
Perfect if you want sit surrounded by filthy tables!!! Currently sat with 9 tables around and everyone is full of trays plates bottles napkins etc! Member of staff brought out food to us and walked away without even clearing one table???? jacket potatoes were Luke warm . Will not go again
August 2023 by maxcY6900DJ
Terrible!! Absolutely filthy tables no one bothered to clean any, sat with 9 tables around us and all dirty, no where for customers to sit! The manager seriously needs some training in hospitality. Jacket potatoes we ordered were aired and very dry, plastic grated cheese that hadn?t melted due to them being cold. Deffo won?t be going again. Have read lots of other reviews and lots of people saying the same but obviously falling on deff ears. Just hoping the M&a branding/marketing is generating the profits coz it?s definitely not the service in the cafe
August 2023 by Steve Brain
Staff were really pleasant & helpful, when choosing a new suit. In the men's clothing section. Nothing was to much trouble very happy with my purchase. A special mention to the two Ladies, at the checkout. I wasn't feeling too well. Took time to make sure I was okay after offering me a cup of water. Over all a very nice store, with plenty of choice for all ages. Would certainly recommend M&S to anyone... Steve B
August 2023 by John
Very cool shop. Good assortment and very high quality items. Great selection of wine and cheeses. There are self-service checkouts. There are lots of interesting products. Fun sauces. Very good quality fruit. Very conveniently made car park, when it rains you don't get wet. Everything for people
August 2023 by Paul D
Keeping this very short,two coffees flat white and cappuccino where the worst coffees we have had for a very long time,never again.Staff pleasant.
July 2023 by Teddy bear and Maple
Good place to go shopping, for, fantastic food.Good variety clothing for the family and a cup of coffee ???? in m&s restaurant, food available.What I like best of all is the in-store bakery, nice freshly baked bread and serve yourself pastries and cakes, lovely.
July 2023 by Jonah Hill
I love the bulk food dispenser, we got basmati rice with almost no packaging. Staff are a bit odd though.
July 2023 by Sarah Timmis
Clean tidy store, has everything you need and if not they will order it for you. They have a huge selection of fresh food. The staff are very helpful.
June 2023 by jess1996uk
Liz and Lorraine from Newcastle-under-Lyme store just gave us the most nicest experience we have ever! had shopping especially with our 3 month old, we went in with a gift card that didn't seem to be like an ordinary gift card instead of making us feel like we just had to pay and leave they both helped me and my partner on our phone so we could redeem the money, these women were both so lovely and understanding it was customer service and more to us thank you both very much for your help.
June 2023 by Diane
Easy to get round with pushchairs and wheelchairs, gives you opportunity to relax while looking without getting congested with other customers. Staff very polite and hey
May 2023 by Julie Vellender
Had a lovely visit here to the menswear section for suits for my sons wedding. Booker a 1 hour slot for a group fitting and Roger was great and helped with suggestions and finding the right sizes. Thoroughly pleasant experience.
