March 2024 by International Trade Co.
Amazing how they can sell under the counter putting 2k on a watch then moan and tell you they wont sell you a watch ever again,complete hypocrites all earning on the side selling to family and friends
February 2024 by Wayne Nixon
I?ve had my watch serviced in the past and bought a watch for my wife?s 40th birthday present from here and had brilliant service on both occasions.
February 2024 by Glenn Tift
Really dodgy place. Force you in to repairs that don?t need doing. Lazy worker couldn?t be bothered to set the time and date on collection. Called the completely wrong person to say the watch was ready. £700 service and couldn?t be bothered to polish the watch. Avoid at all costs. Staff very rude. Had couple of emails of the manager guy and he just wants to know how to make them better. Not actually sort our issues out. Put the Rolex in a box and purchased a Tag from Tag themselves would absolutely recommend shopping about before here. Every item is extremely expensive compared to other shops
February 2024 by Stephen Gee
Just collected my 40 year old Rolex after a service and accepted all the recommended extra work and Wow. My watch is now back to it's original and looks like new. From the first call to collection the staff were professional and knowledgeable. My particular thanks goes to Sophie and would highly recommend.
December 2023 by Edward Hark
My wife and I had great customer service from Matt. We bought a Rolex and an Omega from him. He was really welcoming, not pushy or assuming. Would recommend Matt and John Pass to everyone ?
December 2023 by Kerry Lee
Very quick turn around for my watch service. Friendly customer service
October 2023 by Neil Amison
Extremely pleasant and honest to deal with - recommended
September 2023 by Adam Lunt
Had a really positive experience while purchasing in the Newcastle store, this afternoon. A welcoming environment, friendly and knowledgable staff, and zero pressure. Very highly recommended.
September 2023 by Dan Curry
I spoke to Matt regarding the purchase of a Rolex, being fully aware of the current availability constraints. He was enthusiastic and knowledgeable throughout, allowing me to try on a variety of pieces and is clearly a credit to John Pass. A great experience compared to another AD I've visited who were far less friendly.
September 2023 by Hilda Mayor
Howard at John Pass Newcastle provided an excellent service from start to finish, extremely professional, excellent product knowledge, I was kept fully updated throughout, a credit to the company. I have been a customer for many years and would highly recommend John Pass.
July 2023 by Michael Lewis
Excellent service from the team at John Pass. Matt guided me through my first Rolex purchase and was brilliant throughout, very honest from the start regarding availability and regularly kept me updated.A much more pleasant experience than other authorized dealers I have visited, Matt takes the time to get to know you and is down to earth whilst remaining very professional.This is the only place I'll be going to for future jewelry/watch purchases!
June 2023 by Sam Hislop
Great Service from the team at John pass in Newcastle. They always welcome you with a smile and a fantastic cup of coffee. Matt, Howard, Lisa and Paul have all been fantastic to deal with. I would highly recommend this jewellers.
June 2023 by A Google User
Great Service from the team at John pass in Newcastle. They always welcome you with a smile and a fantastic cup of coffee. Matt, Howard, Lisa and Paul have all been fantastic to deal with. I would highly recommend this jewellers.
May 2023 by Matt G
Amazing first Rolex purchase.Great experience and service provided by both Matt and Lisa.They both spent time to get to know you as a customer and remember details about you and your interests.Highly recommended boutique.
April 2023 by paul davies
Very nice boutique,with a separate Rolex area ,we were greeted by a very professional sales assistant (Mathew)who sat us down offered us a drink and let us try on our preferred choice of watch ,he was honest about availability