February 2024 by Lorraine Betteley
Sarah has been absolutely brilliantThank You
February 2024 by Andrew Whittaker
What a fabulous lady Naomi was who sorted out our trip to Italy. Friendly and enthusiastic but also very professional she is a credit to Tui and I would recommend anyone to see her if they need to book a holiday.
January 2024 by Gordon Walker
Fantastic service by Ebony , pleasant with a big smile . We will certainly ask for her to help us again
January 2024 by Jean Green
Naomi and all the staff, in this shop all helpfull and very pleasant. Soon sorted us out with good and inexpensive holiday, thanks very much see you.jean & john
November 2023 by Gaynor Lovatt
5 star service from the girls in the shope. Geogia and naomi amazing geogia always happy and nothing to much trouble for her. Amazing shop and staff
November 2023 by Hugh Tranter
Excellent customer experience, Alison sorted everything with courtesy and expertise. I highly recommend.
August 2023 by hannah oleksik
Very pleased with the service at the Newcastle under-lyme branch today after Alison assisted my grandad in booking a flight all the way to Oz, she was patient with our requests and even went out of the way to call the airline to answer our questions.Thanks Alison ?
August 2023 by Norman McLachlan
I booked a cruise and stay with Tui and was concerned when I received information from Tui that building work had not been completed at the intended hotel in Croatia. I spoke to several members of staff who were all polite but could not resolve the issue. I wanted to stay at a different hotel. Then Georgia came along and sent me details of ten different hotels which were available. I contacted her after I selected one of the offered hotels. She took it on board,n made the change and sent me the relevent documentation, all within a very short timescale. At all times she listened, knew how to handle the problem and, was friendly and polite. Her attitude towards my frustratied comments was exceptional. She has renewed my faith in travelling with Tui and the company should be glad to have such an employee.
August 2023 by Denise Jones
Alison and Niomi at Tui Newcastle under Lyme have booked my family a wonderful cruise which we are due to go on. I can't thank them enough for their professional and welcoming service they have given us and will be back soon to book another. thankyou again the Jones Family
July 2023 by Emma Pepper
Katie & Georgia have been amazing. This will be our 1st holiday abroad with 2 young toddlers so wanted to make sure it?s as magical as we can. They listened to what we needed & wanted, acknowledged the detail, called us back when promised & catered for every little detail like flight times & 2 different kids clubs. We will 100% book our holidays again with them with confidence & recommend wherever we can. Thankyou so much ladies x
June 2023 by Aileen Taylor
Excellent 5 star service from Katie Mulliner. I would recommend giving her a call if you need to book a holiday. Excellent communication, excellent price. Sorted our holiday out in 15 mins start to finish!
June 2023 by Anita Gibson
I visited Tui yesterday in Newcastle under Lyme. Fortunately for me, it was not busy and I took a seat with a very smiley lady. Her name was Alison. With me, was my Heelying, seven year old daughter who struggles to sit still. Firstly, Alison was brilliant with Nancy and it was no bother that she was scooting around! I knew where we wanted to go and Alison had us booked up, literally, wihin 10 minutes - brilliant! The only possible issue arose when it came to travel insurance for me. It was not too long ago that I went through treatment for cancer. Alison approached the subject very sensitively with me. She gave me very clear and concise instructions in the steps I had to take in order to assure that all of my potential health needs would be covered when abroad. I felt very looked after! Alison also insisted that I call her back as soon as I had called medical screening (for which she gave me contact details) so that she knew that I had sorted it - what a service.If you are local, I would highly recommend popping in to one of our last high street travel agents. I have always been abroad with Tui and that will not change. I understand that I could book online but why miss the opportunity to have a chat with a lovely, smiley person about something exciting?Thank you Alison!
May 2023 by Michelle Farrell
Fab store, extremely helpful staff.Booked my holiday quickly, making my payments is super quick, and have also being helpful when I have had questions to ask, and I always have loads hehe!Struggled to set up the app, so when I went in to pay, they set that up for me really quickly 2.
May 2023 by Caitlyn Bould
We can?t thank Ebony enough for all her help and advice when booking our holiday she went above and beyond with all her recommendations too . We?ll definitely be back in the future to book with her again.
May 2023 by Christine McGurrin
Used this store for years! Top friendly efficient staff think of ideas to improve your holiday explore options you do not get that with internet booking!! Highly recommend
