November 2023 by Simon Douthwaite
The staff were very friendly and chatty, the young lady that served us was very patient, she gave us time to choose our gift which was very reasonably priced, all in all a great experience!
October 2023 by Simon D
The staff were very friendly and chatty, the young lady that served us was very patient, she gave us time to choose our gift which was very reasonably priced, all in all a great experience!
August 2023 by dan b
Nice place
July 2023 by Joy Taylor
Called in twice now to get my earring clasp tightened as it keeps falling out. They are happy to help. Thank you.
May 2023 by cheryl haines
Great service, helped me to decide which ring suited my short ish fingers and getting the right sizes as well,really pleased with both rings
April 2023 by Melanie Winfield
Bought a lovely wedding/engagement ring set in November 22 which lost 3 stones from the engagement ring within 6 months. Warren James replaced the set only for the same thing to happen with the engagement ring losing a stone within 9 months. When I returned them to the Newcastle under Lyme store that set had been discontinued & I was unable to see anything that resembled my original choice I wasn't offered a refund so had to settle on two rings that I wasn't entirely happy with & when I returned these 2 days later the manager was quite terse saying that they don't offer refunds, only exchanges however she had spoken to Head office who agreed a refund. There was a £30 difference between the original set & the last set I chose which they would only give me a credit note for! Because of the poor customer service & the managers attitude I emailed Warren James customer services to raise a formal complaint regarding the substandard wedding sets I'd received & the managers attitude, I also requested the £30 credit note be refunded as I no longer wish to shop at Warren James. I had an email response from Lisa basically saying she had agreed to the refund which isn't their policy & refusing to refund the credit note. She did not acknowledge my formal complaint or the fact that I had received wedding jewelry that wasn't fit for purpose. This was 4th April this year & I replied requesting a call back from a manager to resolve this situation. To date (21/4/23) they have choose to ignore me!
March 2023 by Kevin ?Supaflash? Sweeting
Bought the woman a chain for her 50th. I knew I wanted put something round her neck.
October 2022 by Holla Deep
Ok happy with the outcome but that's only because I know my consumer laws. Staff were blazé, especially the Blondie one (sorry should have caught her name) but other one was helpful but kind of seemed under pressure with that one sniffing over her shoulders. I won't be shopping there ever and didn't intend to, just went there to refund. So the 1 star is for the polite brunette BUT only because I can't have an option for 0 stars. Also as I was walking out I heard them giggle, now if I had it my way I wouldn't have left that easily but the sheer ignorance is an absolute p*** take...oh well. No custom from me guys! Thanks for the reminder that this kind of attitude stlll exhists up here ??
October 2022 by Philip Griffiths
Reasonably priced jewellery on the High Street.
October 2021 by Edward Emery
Jewellery at very reasonable prices
October 2021 by Farrall
Bought a ring and the lady at the till told me to take it off prior to bathing etc which of course I have been doing however the ring has just started to go green cause of cheap material, not happy
October 2021 by Janet Tideswell
Beautiful, jewellery and helpful staff.
October 2020 by Susan Kempster
Very helpful very ni e staff
October 2019 by Heidi Lomax
I?m struggling to understand how this store has a low rating. It?s definitely 5*****. Quality tick, Beautifully presented tick, gorgeous ambient atmosphere tick, pleasant staff tick, it?s a no brainier for me. If I want a lovely, well presented gift that shouts quality you must really like me, This place is it. Oh, and don?t forget these prices are real down to earth, no messing about, prices. I?m happy
October 2019 by Maurice Bettany
I brought a pair of earrings for my wife the assistant was very helpful & friendly as good as any other jewellers I have shopped with.
