March 2024 by tanya brown
Friendly staff
March 2024 by John Reely lyksit
Cheap glasses. Revolving door opticians. Value for money 0. Can do better
February 2024 by Chriss Jennings
Very slow service
February 2024 by Keith Fletcher
Professional service from staff who have knowledge and expertise in their field. A seamless process from booking, eye test, new frames, lenses and fitting. Exceptional value and exceptional staff.
February 2024 by \z22 asa
Original test was carried out and glasses ordered. Collection was earlier than expected. Made appointment for collection/fitting but the appointment was put on wrong day
January 2024 by Paul Williams
Excellent service, friendly staff always a pleasure to be met with a smile and a friendly face
December 2023 by Martin Ainsworth
My glasses broke today, popped in to see if they could help and what an amazing bunch of people. Glasses fixed and a new case in under 15 mins , thank you
November 2023 by Diane Pannell
very pleased with the whole process.
October 2023 by Pierre Coutet
All 3 persons i had contact with were very professional and competent on my first visit. The young lady who pretested my eye accuity, the optician who advised on my worsening cataract and the lady without whose advice i would have chosenbthe wrong frames for my needs.When i collected my specs, the lady adjusted the angle of the ear stalks for me until i was satisfied with the fit.Excellent and very competent service from all concerned
October 2023 by Steve Brown
We live in an age whereby people are far too quick to complain and yet slow at giving praise for fantastic customer service. Reaching 50 years of age and the realisation my eyesight not what it once was decided to visit Spec Savers in Rugeley. I found the whole experience extremely easy and enjoyable. The attention ALL the staff give customers is nothing short of first class and they make you feel so at ease, no pressure and 100% confident you are being looked after. Karen was wonderful and attentive when choosing the frames and Rany was professional and caring when collected my glasses. Both deserve much praise and thanks and not only a credit to Spec Savers but the profession also. Wonderful service from a very happy customer. Thank you.
September 2023 by Graham Bott
Great service thank you
August 2023 by Lisa Smith
I was referred by my doctors and despite being quite concerned, I was met with friendly knowledgeable staff who reassured me and put me at ease. The optometrist was extremely thorough and took the time to listen to my concerns and answer my questions with patience and understanding. I would not hesitate to return if needed and will now be using Rugeley for all future eye tests. Thank you!
August 2023 by Jack Jasper
I went in today with my daughter whois 15 for a pre booked eye test , everything was all ok apart from 1 thing , I am a slightly older parent (60) when we were doing the paperwork the assistant ask if i was the grandparent which i found very insulting to be honest , so i feel the staff could do with some training to be a bit more tactful if they are not sure and ask either things like ( and what is your relationship) or words to that effect.To be honest i will not be using this branch again because of this
August 2023 by Holly Dixon
Poor customer service. Glasses have been faulty twice with the hinge screw coming out causing a scratch to the right lense. First time was fixed, second time I knew this was a long term issue and the hinge is broken. But they refuse to replace them and tried patching it up again.Poor quality products on offer and will be going else where to get value for money.
July 2023 by Peter Harrison
Very helpful + they take old specs to recycle