February 2024 by K Holton
Visited the store on 10.02.2024 with my Mom to query her account. Both Aaron and Wing were so friendly, accommodating and professional, not to mention highly knowledgeable. Their extra personal care and also attention to detail was excellent. I would recommend this store highly. I have not been in an O2 store before where I have received this level of service and will definitely going here again.
February 2024 by Kim Ward
Would like to say a huge thank you to your lovely team member Josie . She helped me with my new I phone up grade and also gave me steps on how to transfer stuff from my old phone to new one . I?m usually not good at technology but she put me at ease and explained everything for me . Such a lovely , genuine friendly lady , who made my experience stress free. Thank you so much Josie , amazing customer service , 5 star ?
February 2024 by Aaron Lacey
Polite Customer Notice:Landlines in store do not work, you will get a dialling tone but they do not ring in store. This is an ongoing issue, we are aware of the issue and we are working hard to get it resolved.We apologise for any inconvenience caused.
February 2024 by simon Langley
How come I can never get an answer when I call this shop? I have tried and tried for when I need my switch up save me a wasted journey seeing if they have in stock the handset I want but no one ever answers! Very frustrating! I must say when I have called in the staff have been very helpful.
November 2023 by Michael Wingfield
Took my mum there to get a new phone on Saturday afternoon. Doors were locked and a member of staff came to the door and said they were shut for dinner and to come back in 65 minutes.Went next door to EE.
October 2023 by Roaming Dolly
Called in today to see if they could assist with problems which O2 online we?re not helping me with and which had left me with no network connection. The friendly staff in this Stafford shop worked hard to get me back online despite the shop being full of customers. Stacie made every effort to help resolve my problem when she didn?t really have to do that as O2 online should have sorted it for me. I was in a bit of a rush and didn?t get time to thank them enough so a big thank you to Stacie and the team for getting me connected again. 5 stars?.
August 2023 by nicola hilditch
Took my Mum in yesterday and was helped by Ben. He was fantastic and really listened to Mums needs etc, saved her money on her airtime and a new phone to replace her ancient one. Transferred all of her info over to the new phone. Just super easy and really helpful. Well done Ben ?
July 2023 by Joel
Thank you Aaron , amazing customer service , went above and beyond to help us
July 2023 by Holly Richardson
I have not been into a O2 phone store in a very long time and from coming in to amazing service was the best ! With a lovely smile, Wing was able to support me with my sim swap and made sure that everything was finished to a great standard. While I had to come back to the shop for more support, Josie and Stacy welcomed me back with a positive attitude and wonderful assistance. They made sure I had all the correct apps and guided me through each step with clear instructions! I was of the upmost impressed and will definitely be back. Thank you!
June 2023 by Martin Peet
Never answer phone in store
April 2023 by Anthony Addison
Recently bought new phone store operative was very helpful and friendly got a Google pixel 7 at a good price plus got £100 for my old phone. My last 4 phones have all been from Stafford O2 shop and have all been good .
April 2023 by Sugarskull Studios
Situated across from Vodafone and three, and next door to ee
March 2023 by Gary Barnes
Warm and friendly environment, staff go above and beyond to help
February 2023 by Debbie Kinsella
Asking for advice, Stacey was great.
October 2022 by Carol Ingram
Staff very helpful sorted out a problem with my phone.