December 2023 by Joanne McDonnell
My first and last time using this post office. I went in to post a parcel, two tills were open and serving customers and there were four people in front of me in the queue which didn?t move forward for at least 10 minutes. One assistant appeared to be doing some bank transfers while the other was doing a passport application. Once the passport application had been completed the male assistant closed his till despite there now being 12 people waiting.Service was appallingly slow, even something which should be quick and easy like posting an item took far longer than it does in other post offices.
December 2023 by Roger Merrick
I wanted to use the lift which was out of order. There's a lot of steps to get up and down, and they're really busy. Some people with greater mobility issues than me were finding it really difficult to get to and from the post office. There was no indication that the staff in the shop were doing anything about bringing the lift back into service.
December 2023 by IVAN DODD
Arrived at Smiths to pay cash in, went upstairs to the counter an found a queue of 19 people waiting to be served, 1 person on the counter doing approximately 1 person every 10 minutes. Waited 15 minutes and decided to leave, no,wonder the P O is going down the nick.....
October 2023 by Liam Clarkson
30 minutes to post a parcel that takes 2 minutes max. 2 counters open but awfully slow. Doesn?t help when people don?t utilise technology. Passport renewals, bank transfers , paying bills? all can be done online yet the post office insist on providing this service. A solution is to have two queues. One for posting items and one for all other enquiries. Never had a good experience but no common sense .
October 2023 by Lisa Marines
Seriously need more staff or just close down unacceptable
September 2023 by Bibek Rai - KABA
Good staff
August 2023 by Joey Cund
The staff are lovely, but there's just not enough sales assistant's. Only x2 registers are open, and that's the max (when there are 5 tills). I feel sorry for both the customers and the staff.
August 2023 by Alice Holmes
Absolutely shocking service. Slowest post office in Stafford!
July 2023 by Cody Allen
Lovely staff. Maureen was very helpful and put me at ease that my parcel would be safe. Thank you Maureen
July 2023 by Eden Monaghan
If you want to wait 45 minutes in a queue to post something, this is the perfect place for you!??
February 2023 by Adam Teitge
Never enough staff and the queue is ridiculous
January 2023 by Shaz Burke
Only in Stafford is the post office so slow. Birmingham and Wolverhampton no problem.
December 2022 by Fred Kingham
Hopeless post office, only one desk open, ten people waiting. Been here 20 mins and still five people ahead of me? Better to use the more local post offices.
November 2022 by Silver Cummings
Yes the lines can be long, but I?ve always gotten the service I needed every time I came to the Stafford Post Office. This is the most important thing to me - getting the assistance I needed. I planned in advance for the lines.
September 2022 by Richard Duffy
Often long queues and only one member of staff