October 2023 by Nathan G
Went into store today to return the rug doctor machine after hiring it for 24hrs, wasn?t even greeted by this horrible member of staff ?Carol? she made me feel so uncomfortable and clearly woke up on the wrong side of the bed, I was going to confront her but she was not worthy of an argument. Never felt so uncomfortable in a store, if she doesn?t want to work in a customer faced role then just go home. So rude, won?t be shopping at the Etruria branch again.
September 2023 by Terraform Mars
Great selection of tools, equipment and work wear in store - From budget conscious to top end products - I always check here before I trudge to Wickes ?
September 2023 by Adam Steele
Great store , loads of stock , price's not to bad . Can be difficult to get a staff member though. Car park is free and makes loading your vehicle a doddle .
September 2023 by Thomas Turrell
Didn't have half of the pick n mix bolt sizes
August 2023 by Rafal Lesniak
The good one for professional shopping. Wide range of items, so you can fill in nearly all your needs
August 2023 by Ken Eaton
Very helpful staff and great selection of products. Can easily check stock levels online and/or order ahead for collection.
August 2023 by Ranj
I live in Wolverhampton and had already purchased some wallpaper but was 2 rolls short. having contacted near by stores in the West Midlands area no one had the batch number i needed.
i then contacted the Festival Park store and spoke to Manager Scott who was very helpful and able to confirm they had 2 rolls in stock with the same batch number. Scott advised he would take the wallpaper of the shelf and keep safe whilst i asked for my sister who lives in Stoke to collect them. Scott saved the day for me has i would of had mix match wallpaper across my landing. i am one very happy customer :-) Once again thank you Scott.
August 2023 by Donny Green
I love my B&Q in stoke on trent there nothing wrong l think we got the best 1 in stoke because the staff are so friendly too people
August 2023 by Gill Bourne
Loads of parking. Good selection of DIY items and garden supplies. The staff are lovely and friendly. If approached nothing is too much trouble for them. Highly recommended.
August 2023 by Vicki Tait
Poorly stocked. Basic items not available. Untidy and unpleasant experience. Young members of staff pushing the new 10% off club like its been the priority of the day's team briefing. Gave 2 stars as it was marginally better than homebase.
August 2023 by Julie Prince
Use functional DIY store, you just go there because they have what you want. The guy on the paint mixing section is very helpful and pleasant. I must say, and quite knowledgeable.
August 2023 by Wayne Mulvaney
Painfully over priced! Go else where if you can. One of the items I buy regularly from other businesses is valued at £6.99 but B&q are selling for £14.99.
August 2023 by Paparatc Vybes
Good found everything I needed. Only problem is the queue at the till mid day is madness. Need more tills open between 12 - 2pm
August 2023 by anne green
Fantastic customer support from Matt M at festival Park. Couldn't get my new hosepipe on wheels to work thought I had a missing piece. Bless him, he took one apart to show me how it was constructed. He went above and beyond.
August 2023 by Saba Sh
Leaving this comment for dog owners:THEY ARE DOG FRIENDLY.One of the staff gave my puppy a treat after letting us know that the shop is dog friendly.??
