December 2023 by Chloe Mountford
What sort of bank shuts at 4pm so working people can't cash cheques etc.....and the car parks locked aswell.....time for a transfer to another bank I think. Absolute joke. No barclays in Stoke, Newcastle or longton anymore....I give up.
October 2023 by ifedayo adesomoju
Thank Jan you did redeem/ correct the perception I had
August 2023 by David Smith
Just been to order some foreign currency. Member of staff encouraged me to wait at the only staffed till. Finally, after a circa 15 minute wait, told at the desk that they no longer offer this service in Branch - need to order via phone or on-line. I was trying to use my Branch for a change (knew I could get a better rate elsewhere) and have some personal service. Staff were polite, but could have been better informed.
August 2023 by paul
Found the stag and bank to be very good. I needed a replacement card and they had this dealt with and a new card with 20 minutes and even checked it worked. This was a great help.
December 2022 by Nick Lovell
Waiting time was terrible, this is the future of modern banking, no thanks
December 2022 by Kurt Arendse
The staff at this branch was excellent. They value the customer and have a high regard for customer centric service. Thank you team Hanley!
November 2022 by alan dodd
Customer services is shocking
October 2022 by Sandeep Kumar
Very nice service very good and friendly staff fast service ? the lady is very kind and helpful i forget her name but she is osm
October 2022 by Karen Ball
Been there a couple of time staff just walking round with laptops rude and unhelpful HQ need to go in look
September 2022 by Steven Buckley
This bank is no longer fit for purpose! They no longer cater for business customers. One counter that closes at 2pm is simply not acceptable. Rather than having staff walking around with iPads who can?t actually help anyone as it seems they direct everyone to join the now one and only available counter (once a business till). Try taking out the useless self service stations and putting the staff back behind a counter and open normal business hours like the old days, it actually worked. This new approach does not work and the couldn?t care less attitude of some of the staff is absolutely shocking! The so called management need to get a grip of this place, It?s beyond dreadful!
August 2022 by Chuggertron9000
Staff were extremely friendly and did as much as they could to help us. Wouldn't hesitate to visit again. Much better than the other branches I've visited.
August 2022 by Luna Lulu
Every time I go there, so far mainly to get myself approved/I.D checked in order to obtain a student overdraft. The only thing is helpful is the automatic doors, as they keep telling me the specialist are too busy, and strangely have 1 hour long dinner/lunch break and try again a different day, which the weirdest part is.. they only need to see my documents, scan them and that's it... the people there are not helpful and rather lazy, makes me want to switch banks.
July 2022 by Sam
Very poor customer service. The lady who was in the till (27.10.2022, 2pm) was very rude and never responded when we asked.
June 2022 by Hynes Ballers
Shocking customer service & incompetent staff - expected me to travel 155 miles for mortgage appointment!
June 2022 by Supplement Junction
I've been a business and personal customer for many years with no issues at all.This branch has gone down hill so much.Staff running around like headless chicken, when it comes to assistance atleast be helpful. Twice now I've experienced staff being rude to myself.After today I was told they couldn't help me, in a rudley manor at the end of the straw with them and definitely considering changing my banks.
