April 2020 by Rachel Brennan
Asked for Stirling dual cigarettes. Staff member said that they had no stock. I asked if there was another menthol brand. She recommended one. I asked to twice if they were a) capsule b) menthol. Both times she said yes.
This will be on CCTV that I questioned her twice.
I got home, opened the packet and they were not menthol.
I called straight away, spoke to the woman who had MISOLD them to me and she said ?sorry.... nothing I can do now you?ve opened them?.
Absolute joke!
I will be taking this further.
